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Make the Most of Scarce Data-Mining Talent
Technology & Operations Digital ArticleTaking advantage of big data is as much about people as technology. -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Email and Calendar Data Are Helping Firms Understand How Employees Work
Change management Digital ArticleAnd making reorgs more effective. -
The BlackBerry Can Be Saved
Change management Digital ArticleConsumers are hanging up on BlackBerry in droves as they are lured to sexier and sleeker smartphones and tablets. The depth of the challenges facing BlackBerry’s maker, Research in Motion (RIM), are illustrated by its stock price free-fall of more than 80% during the past two years and lower-than-expected BlackBerry sales. BlackBerry’s rise and fall […] -
Delta’s CEO on Using Innovative Thinking to Revive a Bankrupt Airline
Competitive strategy Magazine ArticleAkio Kon/Getty Images The Idea: Unconventional moves—from employee profit-sharing to the purchase of an oil refinery—have made the U.S. carrier an industry leader again. At Delta we understand the perils of the traditional airline business model. The industry has in recent decades been known for short-term thinking, destructive decision making, and poor employee relations. However, […] -
Companyism and Do More Better
Competitive strategy Magazine ArticleImagine yourself solving an arithmetic problem with the top managers of a leading Japanese automobile company. As a group, Japanese producers already export 2.3 million passenger vehicles a year to the United States. They are also building capacity for an additional 2.5 million vehicles in North America. You remind your friends across the table that […] -
How to Stop Good Ideas from Getting Shot Down
John Kotter, emeritus professor at Harvard Business School, outlines four common attacks and explains the best ways to defend against them. -
Why Change Programs Don’t Produce Change
Organizational culture Magazine ArticleEffective corporate renewal starts at the bottom, through informal efforts to solve business problems. -
Why Companies Are Using M&A to Transform Themselves, Not Just to Grow
Strategy & Execution Digital ArticleThey know they can't just expand what they're already doing. -
Break Down Change Management into Small Steps
Organizational Development Digital ArticleThree lessons from Infosys. -
The Case of the Machinists’ Mutiny
Change management Magazine Article“You can’t be serious!” Mike Trail, the president and fourth-generation owner of Trail Manufacturing, stared at five older men standing uncomfortably in his small office. “I’m afraid we are, Mike.” Sandy Mulder, the most senior of the five, was polite but firm. “We won’t switch over to the new equipment. We want to continue to […] -
Becoming a Better Corporate Citizen
Leadership Magazine ArticleHow PepsiCo moved toward a healthier future -
Old World Lessons for the Next-Gen Web
Sales & Marketing Digital ArticleThe evolution of the Web over the last four years has been characterized broadly as the Web 2.0 era - popularized by many, including technology pundit... -
Culture Is Not the Culprit
Organizational Development Magazine ArticleWhen organizations get into big trouble, fixing the culture is usually the prescription. That's what most everyone said GM needed to do after its 2014... -
Hierarchy and Network: Two Structures, One Organization
Leadership & Managing People Digital ArticleAlmost all companies organize people in a hierarchy, and then run well known managerial processes (planning, budgeting, staffing, measuring, etc) with... -
Technology Isn't Enough to Empower Employees, Even in a Digital World
Leadership & Managing People Digital ArticleLeaders have to overcome four major challenges. -
Research: 4 Ways Employees Respond to DEI Initiatives
Diversity and inclusion Digital ArticleIt’s not as simple as classifying people for or against diversity, equity, and inclusion. -
3 Things You're Getting Wrong About Organizational Change
Leadership & Managing People Digital ArticleInvert your assumptions about risk-taking. -
Four Ways to Increase the Urgency Needed for Change
Change management Digital ArticleMost organizations fail. The vast majority of new restaurants don’t survive two years. Over 90% of the car companies that existed in the early 1900s were gone by the 1940s. At least a few of today’s most successful enterprises appear to be going down the same path. Examples abound of how success creates size, market […] -
Galvanizing Philanthropy
Change management Magazine ArticleTo strengthen their impact in the world, philanthropic investors need to rigorously define their goals, be realistic about how to achieve them, and commit to continual, systematic improvement.
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Hospital 57357: Aligning Performance Towards a Vision of a Cancer-Free Childhood
Strategy & Execution Case Study11.95View Details The case follows the Children Cancer Hospital in Egypt, also known as Hospital 57357, as it goes through the roll-out of a new performance management... -
Flexibility at Genentech: Developing Versatile Domain Experts and Deploying Flexible Resources at One U.S. Medical Affairs Unit
Leadership & Managing People Case Study11.95View Details The Genentech Spectrum case is about infusing flexibility in a medical unit of a global biotechnology company. The protagonist is Mauricio Silva de Lima,... -
Teaching Old Companies New Tricks: The Challenge of Managing New Streams Within the Mainstream
Leadership & Managing People Case Study8.95View Details Describes the challenge of starting new ventures or new activities in established companies, especially if they diverge from the mainstream of ongoing... -
Model N, Inc.
Technology & Operations Case Study11.95View Details The CEO of a Silicon Valley start-up needed to make organizational and product changes to deliver a new software solution to a Fortune 500 customer. He... -
Health Care Center for the Homeless: Changing with the Times
Sales & Marketing Case Study11.95View Details Bakari Burns, CEO of the Health Care Center for the Homeless (HCCH), located in Orlando, Florida was faced with the daunting task of rebranding the organization... -
Note on Transformational Change: A Play in Four Acts
Organizational Development Case Study8.95View Details It can also be read on its own to gain a greater understanding of how organizational change unfolds over time. This note can also be used as a companion... -
Lowell General Physician Hospital Organization
Innovation & Entrepreneurship Case Study11.95View Details This case focuses on the Alternative Quality Contract (AQC), a novel payment program designed to incentivize providers to deliver less costly, high quality... -
Roger Caracappa: Package Deals for the Estee Lauder Companies
Communication Case Study11.95View Details Roger Caracappa must negotiate a cost-saving, innovative proposal from a potential French supplier that could displace the otherwise satisfactory, long-time... -
Jess Westerly at Kauflauf GmbH
Organizational Development Case Study8.95View Details Jess Westerly is the assistant product owner of CRM applications for computer and office supply wholesalers and retailers at Kauflauf, a fast-growing... -
Dennis Hightower: New Horizons
Leadership & Managing People Case Study11.95View Details Named president of Disney TV and Telecommunications, Dennis Hightower has to yet again come in as an outsider and take charge. The magnitude of challenge... -
HBR's 10 Must Reads on Managing in a Downturn, Expanded Edition (with bonus article "Preparing Your Business for a Post-Pandemic World' by Carsten Lund Pedersen and Thomas Ritter)
24.95View Details How do the most resilient companies survive--and even thrive--during a slowdown? If you read nothing else on surviving a tough economy and coming back... -
Sierra Log Homes, Inc. (A)
Strategy & Execution Case Study11.95View Details Describes the history and evolution of the log home manufacturing industry, a rapidly growing embryonic industry capitalizing on the back-to-basics lifestyle... -
Shellye Archambeau: Becoming a CEO (A)
Organizational Development Case Study11.95View Details With the economy in a freefall, MetricStream is losing customers, hemorrhaging cash and struggling to make payroll. Several board members are threatening... -
Shell: A Company of Opportunity?
Leadership & Managing People Case Study11.95View Details The Opportunity Hub was a cloud-based platform that enabled managers to market projects they were working on and associated resourcing needs as 'Opportunity... -
FC Barcelona: More Than a Club, More Than Data
Technology & Operations Case Study11.95View Details By the late 2010s, FC Barcelona had become one of the most important sports clubs in the world, whose success on the field was accompanied by an income... -
Union Corrugating Co. (A)
Innovation & Entrepreneurship Case Study11.95View Details Lauri Union graduates from Harvard Business School and takes over her family's steel-corrugated roofing and siding manufacturing firm, which her mother... -
Harvard Business Review Family Business Handbook Toolkit
150.00View Details Navigate the complex decisions and critical relationships necessary to create and sustain a healthy family business--and business family. Though "family... -
Zurich Insurance: Global Job Structure and Data Analysis
Leadership & Managing People Case Study11.95View Details Zurich Insurance was undergoing organizational change after implementing five new people practices focused on: manager development, diversity and inclusion,... -
HBR's 10 Must Reads on Boards (Paperback + Ebook)
Leadership & Managing People Special Offer34.95View Details Keep shareholders happy and manage for the long term. Earning a board seat is a rite of passage. But directors must juggle many responsibilities, from... -
Otis Pacific Asia Operations (B): Regionalization
Strategy & Execution Case Study5.00View Details Describes Otis's effort to build a regional organization linking its previously autonomous opportunities across the Pacific Asia region. Describes changes...
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Hospital 57357: Aligning Performance Towards a Vision of a Cancer-Free Childhood
Strategy & Execution Case Study11.95View Details The case follows the Children Cancer Hospital in Egypt, also known as Hospital 57357, as it goes through the roll-out of a new performance management... -
Make the Most of Scarce Data-Mining Talent
Technology & Operations Digital ArticleTaking advantage of big data is as much about people as technology. -
Flexibility at Genentech: Developing Versatile Domain Experts and Deploying Flexible Resources at One U.S. Medical Affairs Unit
Leadership & Managing People Case Study11.95View Details The Genentech Spectrum case is about infusing flexibility in a medical unit of a global biotechnology company. The protagonist is Mauricio Silva de Lima,... -
Teaching Old Companies New Tricks: The Challenge of Managing New Streams Within the Mainstream
Leadership & Managing People Case Study8.95View Details Describes the challenge of starting new ventures or new activities in established companies, especially if they diverge from the mainstream of ongoing... -
The Toxic Handler: Organizational Hero—and Casualty
Organizational culture Magazine ArticleWhen companies cause emotional pain through nasty bosses, layoffs, and change, a certain breed of “healing” manager steps in to keep the gears moving. They are toxic handlers—unsung corporate heroes who save the day, but often pay a high price. -
Email and Calendar Data Are Helping Firms Understand How Employees Work
Change management Digital ArticleAnd making reorgs more effective. -
Model N, Inc.
Technology & Operations Case Study11.95View Details The CEO of a Silicon Valley start-up needed to make organizational and product changes to deliver a new software solution to a Fortune 500 customer. He... -
Health Care Center for the Homeless: Changing with the Times
Sales & Marketing Case Study11.95View Details Bakari Burns, CEO of the Health Care Center for the Homeless (HCCH), located in Orlando, Florida was faced with the daunting task of rebranding the organization... -
The BlackBerry Can Be Saved
Change management Digital ArticleConsumers are hanging up on BlackBerry in droves as they are lured to sexier and sleeker smartphones and tablets. The depth of the challenges facing BlackBerry’s maker, Research in Motion (RIM), are illustrated by its stock price free-fall of more than 80% during the past two years and lower-than-expected BlackBerry sales. BlackBerry’s rise and fall […] -
Delta’s CEO on Using Innovative Thinking to Revive a Bankrupt Airline
Competitive strategy Magazine ArticleAkio Kon/Getty Images The Idea: Unconventional moves—from employee profit-sharing to the purchase of an oil refinery—have made the U.S. carrier an industry leader again. At Delta we understand the perils of the traditional airline business model. The industry has in recent decades been known for short-term thinking, destructive decision making, and poor employee relations. However, […]