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How Our Hotel Used Data to Make Our Laundry Service Glamorous
Customer service Digital ArticleA source of customer complaints became a source of revenue. -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
How Much Board Turnover Is Best?
Organizational Development Magazine ArticleA decade's worth of data from the S&P 500 companies shows how the rate of director turnover correlates with shareholder returns, suggesting an optimal... -
Make the Most of Scarce Data-Mining Talent
Technology & Operations Digital ArticleTaking advantage of big data is as much about people as technology. -
Don't Let a Single Metric Drive Your Business
Technology & Operations Digital ArticleTo get the full picture, look at a constellation of data. -
How Boards Can Rein in CEO Pay
Organizational Development Digital ArticleIt's a little wonky - but it's really not that hard. -
Email and Calendar Data Are Helping Firms Understand How Employees Work
Change management Digital ArticleAnd making reorgs more effective. -
Fixing Data Overload in Health Care
Technology & Operations Digital ArticleA five-step approach to get the right data into the right hands at the right time. -
Root Out Bias from Your Decision-Making Process
Technology & Operations Digital ArticleChallenge your thinking at every step. -
A Way to Detect Major Medical Complications Sooner
Technology & Operations Digital ArticleVitals signs are often insufficient. -
A Survey of 3,000 Executives Reveals How Businesses Succeed with AI
Technology and analytics ResearchMost of them are buying it, not building it themselves. -
The New Patterns of Innovation
Innovation Magazine ArticleHow to use data to drive growth -
How to Make Sure You're Not Using Data Just to Justify Decisions You've Already Made
Technology & Operations Digital ArticleCherry-picking metrics can make any outcome seem positive. -
How Companies Should Prepare Their Forecasts
Strategy & Execution Digital ArticleA great forecast has five attributes. -
Heavy Machinery Meets AI
Technology & Operations Magazine ArticleUntil recently most incumbent industrial companies didn't use highly advanced software in their products. But now the sector's leaders have begun applying... -
Is the End of GE Capital Good News for Ecomagination?
Sustainable business practices Digital ArticleIt’s a victory of making stuff over making markets. -
The AI Transparency Paradox
Strategy & Execution Digital ArticleTransparency helps fight algorithmic bias. But it also leaves organizations vulnerable to cyber attacks. -
Managing by Wire
Analytics and data science Magazine ArticleLike today’s jet aircraft, a large company can use information technology to weather sudden changes in the business environment. -
How CEOs Can Lead a Data-Driven Culture
Leadership & Managing People Digital Article63% of chief executives don't believe their companies make good use of their analytics. -
How Small Businesses Can Increase Their Digital Capabilities
Analytics and data science Digital ArticleYou don’t have to be Amazon to compete on technology.
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Hospital 57357: Aligning Performance Towards a Vision of a Cancer-Free Childhood
Strategy & Execution Case Study11.95View Details The case follows the Children Cancer Hospital in Egypt, also known as Hospital 57357, as it goes through the roll-out of a new performance management... -
Machine Learning Concepts: An Educational Game Simulation
Technology & Operations Case Study11.95View Details This is a game simulation case on Machine Learning (ML) and can be used in the classroom to introduce to students the foundational concepts of ML. The... -
Measure of Delight: The Pursuit of Quality at AT&T Universal Card Services (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Assembling Smartphones: Takt Time ≠ Cycle Time?
Technology & Operations Case Study11.95View Details The case was prepared to be used as part of a process review in the first year Technology and Operations Management course at HBS. It offers students... -
Hoag Orthopedic Institute
Finance & Accounting Case Study11.95View Details Two groups of orthopedic surgeons form a joint venture with a community hospital to establish Hoag Orthopedic Institute, a for-profit hospital and two... -
South West Health Centre: Improving Patient Flow in the Intensive Care Unit
Leadership & Managing People Case Study11.95View Details Hospitals frequently deal with congestion and blockage that affects patient flow and increased costs. In 2018, at University Hospital, part of South West... -
HBR's 10 Must Reads on AI (with bonus article "How to Win with Machine Learning" by Ajay Agrawal, Joshua Gans, and Avi Goldfarb)
24.95View Details The next generation of AI is here--use it to lead your business forward. If you read nothing else on artificial intelligence and machine learning, read... -
StockX: The Stock Market of Things (Abridged)
Technology & Operations Case Study11.95View Details Founded in 2015 by Dan Gilbert, Josh Luber, and Greg Schwartz, StockX was an online platform where users could buy and sell unworn luxury and limited-edition... -
Sears Canada (A)
Leadership & Managing People Case Study11.95View Details Sears Canada's associate vice-president of sustainability faces dilemmas in executing a strategy to reduce the retailer's carbon footprint. He needs to... -
Weber Shandwick: The Client Relationship Leader Program
Organizational Development Case Study11.95View Details In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts.... -
Emergency Department Congestion at Saintemarie University Hospital
Technology & Operations Case Study11.95View Details This case teaches the impact of variability on process performance. In 2009, media coverage of long wait times in a local hospital brought considerable... -
The Weir Group: Reforming Executive Pay (A)
Leadership & Managing People Case Study11.95View Details In February 2018, the Remuneration Committee together with the full Board of Directors of the Scotland-based engineering company The Weir Group had to... -
Managing with Analytics at Procter & Gamble
Technology & Operations Case Study11.95View Details Senior management at P&G has put a strong emphasis on using data to make "better, smarter, real-time business decisions." The Global Business Services... -
Tomorrow.io Goes to Space
Innovation & Entrepreneurship Case Study11.95View Details In March 2021, the weather company Tomorrow.io announced a new project to develop satellites equipped with radar for weather monitoring and launch them... -
HBR Guide to Making Better Decisions
21.95View Details Rethink how you approach tough decisions. You make decisions every day--from prioritizing your to-do list to choosing which long-term innovation projects... -
Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (A)
Organizational Development Case Study11.95View Details Galya Frayman Molinas, President of Coca-Cola's Turkish Business and a 20-year company veteran, is unexpectedly asked to take the helm of a newly expanded... -
Who's #1: INSEAD, Harvard, Wharton, LBS? (A): Designing Research to Measure the Strength of Business Schools Brands
Sales & Marketing Case Study11.95View Details In 2017, the Financial Times ranked INSEAD's MBA programme #1 in the world for the second year in a row. The Dean of INSEAD, Ilian Mihov, commissioned... -
Porcini's Pronto: "Great Italian cuisine without the wait!"
Technology & Operations Case Study8.95View Details Porcini's Inc. operates a chain of 23 full-service restaurants located near shopping malls and downtown areas in the northeastern United States. Known... -
Playgrounds and Performance: Results Management at KaBOOM! (A)
Strategy & Execution Case Study11.95View Details KaBOOM!, a successful playground-building social enterprise funded through corporate partnerships, wants to develop a performance measurement system that... -
Strategy Execution Module 9: Building a Balanced Scorecard
Strategy & Execution Case Study8.95View Details This module reading explains how to construct a strategy map and build a balanced scorecard. Using an internal value chain model, the module illustrates...
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How Our Hotel Used Data to Make Our Laundry Service Glamorous
Customer service Digital ArticleA source of customer complaints became a source of revenue. -
Chief Executives Define Their Own Data Needs
IT management Magazine ArticleHe could have been the president of any one of a number of successful and growing medium-sized companies in the electronics industry. He had spent the previous day working to salt away the acquisition of a small company that fitted an important position in the product line strategy he had evolved for his organization. Most […] -
How Much Board Turnover Is Best?
Organizational Development Magazine ArticleA decade's worth of data from the S&P 500 companies shows how the rate of director turnover correlates with shareholder returns, suggesting an optimal... -
Hospital 57357: Aligning Performance Towards a Vision of a Cancer-Free Childhood
Strategy & Execution Case Study11.95View Details The case follows the Children Cancer Hospital in Egypt, also known as Hospital 57357, as it goes through the roll-out of a new performance management... -
Make the Most of Scarce Data-Mining Talent
Technology & Operations Digital ArticleTaking advantage of big data is as much about people as technology. -
Don't Let a Single Metric Drive Your Business
Technology & Operations Digital ArticleTo get the full picture, look at a constellation of data. -
Machine Learning Concepts: An Educational Game Simulation
Technology & Operations Case Study11.95View Details This is a game simulation case on Machine Learning (ML) and can be used in the classroom to introduce to students the foundational concepts of ML. The... -
How Boards Can Rein in CEO Pay
Organizational Development Digital ArticleIt's a little wonky - but it's really not that hard. -
Email and Calendar Data Are Helping Firms Understand How Employees Work
Change management Digital ArticleAnd making reorgs more effective. -
Fixing Data Overload in Health Care
Technology & Operations Digital ArticleA five-step approach to get the right data into the right hands at the right time.