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The New Meaning of Quality in the Information Age
IT management Magazine ArticleA company’s software is becoming a critical source of competitive advantage and competitive risk. Yet few managers can agree on the key variables for judging its quality. Here’s a new framework for doing just that. -
Pinpointing Apple's Wrong Turn on Maps
Innovation & Entrepreneurship Digital ArticleApple should stick to creating new markets, not fighting turf wars with incumbents. -
We Need Better Masks
Finance & Accounting Digital ArticleRight now, it's our best option to contain the virus and revive the economy. -
Organizing for Manufacturable Design
Leading teams Magazine ArticleNowhere in a company is the need for coordination more acute than between the people who are responsible for product design and those responsible for manufacturing. As Daniel E. Whitney argued in these pages recently (“Manufacturing by Design,” July–August 1988), most companies have operated for years in an environment where design and manufacturing communicate infrequently, […] -
Wall Street Doesn't Understand Innovation
Innovation & Entrepreneurship Magazine Article... -
It's Not Just the Birds Who Might Get Angry
Strategy & Execution Digital Article"What level are you on?" a woman asked me on the train to New York. "I'm on level 12. I just can't get past it. I'm thinking of giving up." "Try pressing... -
Creating Breakthroughs at 3M
Innovation Magazine ArticleCompanies say they want breakthrough products, but most are far more adept at making incremental improvements to existing lines. A pioneering division at 3M successfully navigated a process that leads to breakthrough thinking. -
Make Customers Want to Buy Offline
Sales & Marketing Digital ArticleThree ways to cure showrooming. -
Recognizing the Role of Emotional Labor in the On-Demand Economy
Global Business Digital ArticleWhen everything has to be rated five stars, it takes a toll. -
Centralized Decision Making Helps Kill Bad Products
Decision making and problem solving ResearchDecentralized companies take twice as long to pull the plug. -
The Power of Defining the Problem
Product development Digital ArticleBefore you start solving a problem, you have to ask the right questions. -
When Presenting Your Data, Get to the Point Fast
Leadership & Managing People Digital ArticleFocus on the meaning behind the numbers. -
The Risky Business of Diversification
Innovation Magazine ArticleOn the basis of a sample from the top 200 of the Fortune “500” and data from the PIMS (Profit Impact of Market Strategies) project, this author gives some guidelines for established companies on what to expect from new ventures. He points out that it takes an average of 10 to 12 years before the […] -
A Taxonomy of Innovation
Product development Magazine ArticleA Taxonomy of Innovation -
What Cancer Researchers Can Learn from Direct-to-Consumer Companies
Innovation & Leadership Digital ArticleHow to persuade patients to contribute their data and ensure that it is shared. -
Deciding to Fix or Kill a Problem Product
Product development Digital ArticleFive scenarios. -
How ByteDance Became the World’s Most Valuable Startup
Innovation Digital ArticleUnpacking the success of the company that built TikTok, Toutiao, and Douyin. -
Research: Cubicles Are the Absolute Worst
Leadership & Managing People Digital ArticleA new study confirms that we hate our open offices - and that they don't even help us collaborate. -
Scaling Your UX Strategy
Design thinking Digital ArticleUser experience is increasingly important, but there’s not enough design talent to go around. Here’s how to thrive anyway. -
Getting Offshoring Right
Strategic planning Magazine ArticleIt’s not easy to make money by offshoring business processes, many CEOs are discovering. Companies benefit only when they pick the right processes, calculate both the operational and structural risks, and match organizational forms to needs.
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Innovating an "Outsourced R&D" Process for Matsushita Electric (MEI): Launching the Panasonic Digital Concepts Center
Technology & Operations Case Study11.95View Details Shows interaction of venture capital, incubator, and external R&D in Panasonic's technology strategy. -
Medisys Corp.: The IntensCare Product Development Team
Organizational Development Case Study8.95View Details Key topics include designing teams, managing teams, managing conflict, group dynamics, project management, product development, interdepartmental relations,... -
Burroughs Wellcome and AZT (A)
Global Business Case Study11.95View Details Burroughs Wellcome Co., developer of AZT, the first drug approved by the U.S. Food and Drug Administration for the treatment of Acquired Immune Deficiency... -
Intuit: Turbo Tax PersonalPro - A Tale of Two Entrepreneurs
Innovation & Entrepreneurship Case Study11.95View Details The case tells the story of a product manager within Intuit who develops an idea for a new product that spans two of the company's existing business units-professional... -
Genentech--Capacity Planning
Technology & Operations Case Study11.95View Details While facilitating a complex clinical approval process over the next two to three years for a family of new cancer drugs, Genentech must develop a long-term... -
Puig: The Second Century
Finance & Accounting Case Study11.95View Details -
Team New Zealand (A)
Technology & Operations Case Study11.95View Details The case describes the development process used by Team New Zealand to design their two yachts for the 1995 America's Cup. During development, the team... -
Innovation @ ENEL: From Monopoly Power to Open Power
Technology & Operations Case Study11.95View Details Enel is an innovative Italian energy utility that is undergoing rapid change. Technically the company has enthusiastically embraced renewable energy under... -
Innovating Tradition at Hosoo
Sales & Marketing Case Study11.95View Details Hosoo was a kimono and textile company, established in 1688 as a traditional Nishijin weaving company. The 11th generation president of the company, Masao... -
Space Data Corp.
Strategy & Execution Case Study11.95View Details Space Data Corp. plans to partner with the U.S. National Weather Service to place transceivers on weather balloons and thereby create a national mobile... -
Bang & Olufsen: Design Driven Innovation
Technology & Operations Case Study11.95View Details A successful company, recognized worldwide for exquisite design of consumer electronics products, strives to better integrate software design into its... -
Quirky: A Business Based on Making Invention Accessible
Innovation & Entrepreneurship Case Study11.95View Details Ben Kaufman founded Quirky in 2009 to enable anyone with a product idea to access an online network of people to help evaluate and improve the idea, and... -
Toronto Sun and Caribana
Technology & Operations Case Study11.95View Details It was June 5, 2008 and the senior promotions coordinator was beginning to feel the pressure of managing a major sponsorship event for the Toronto Sun,... -
BMW AG: The Digital Auto Project (B)
Technology & Operations Case Study5.00View Details Supplements the (A) case. -
Stripe: Helping Money Move on the Internet
Strategy & Execution Case Study11.95View Details This case features Stripe, a startup that enables merchants to accept payments from customers on the web, on mobile devices, and at the point of sale... -
Hip to be Square: Disruption in the U.S. Mobile Payment Market
Strategy & Execution Case Study11.95View Details Founded in San Francisco in 2009, Square finished 2012 as the darling of Silicon Valley; flush with more than $340 million in funding, the firm had grown... -
7-Eleven
Technology & Operations Case Study11.95View Details Upon analyzing the next-generation ATMs that the 7-Eleven chain of convenience stores was installing in its stores, a consulting firm specializing in... -
Note on High-Commitment Work Systems
Technology & Operations Case Study8.95View Details Describes the history, theory, and practice of high-commitment work systems. The history reviews classical approaches (i.e. Frederick Taylor), the human... -
Progressive Patents for Usage-Based Insurance
Technology & Operations Case Study11.95View Details The material in this case presents Progressive Insurance as it faced important decisions regarding how to proceed with its usage-based insurance (UBI)... -
Solar Geoengineering
Finance & Accounting Case Study11.95View Details On December 8th 2013, as Dr. David Keith was leaving the set of the Colbert Show, he couldn't help but replay the interview over and over in his mind....
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The New Meaning of Quality in the Information Age
IT management Magazine ArticleA company’s software is becoming a critical source of competitive advantage and competitive risk. Yet few managers can agree on the key variables for judging its quality. Here’s a new framework for doing just that. -
Pinpointing Apple's Wrong Turn on Maps
Innovation & Entrepreneurship Digital ArticleApple should stick to creating new markets, not fighting turf wars with incumbents. -
We Need Better Masks
Finance & Accounting Digital ArticleRight now, it's our best option to contain the virus and revive the economy. -
Organizing for Manufacturable Design
Leading teams Magazine ArticleNowhere in a company is the need for coordination more acute than between the people who are responsible for product design and those responsible for manufacturing. As Daniel E. Whitney argued in these pages recently (“Manufacturing by Design,” July–August 1988), most companies have operated for years in an environment where design and manufacturing communicate infrequently, […] -
Innovating an "Outsourced R&D" Process for Matsushita Electric (MEI): Launching the Panasonic Digital Concepts Center
Technology & Operations Case Study11.95View Details Shows interaction of venture capital, incubator, and external R&D in Panasonic's technology strategy. -
Wall Street Doesn't Understand Innovation
Innovation & Entrepreneurship Magazine Article... -
Medisys Corp.: The IntensCare Product Development Team
Organizational Development Case Study8.95View Details Key topics include designing teams, managing teams, managing conflict, group dynamics, project management, product development, interdepartmental relations,... -
It's Not Just the Birds Who Might Get Angry
Strategy & Execution Digital Article"What level are you on?" a woman asked me on the train to New York. "I'm on level 12. I just can't get past it. I'm thinking of giving up." "Try pressing... -
Creating Breakthroughs at 3M
Innovation Magazine ArticleCompanies say they want breakthrough products, but most are far more adept at making incremental improvements to existing lines. A pioneering division at 3M successfully navigated a process that leads to breakthrough thinking. -
Make Customers Want to Buy Offline
Sales & Marketing Digital ArticleThree ways to cure showrooming.