Smarts

Modernizing Public Assistance in Alaska

ILINX eases the application burden on Alaskans seeking SNAP benefits while routing captured data through the Department of Public Assistance’s processes and into systems of record.

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Customer Experience Automation

Delight Internal and External Users with 360° Role-Based Experiences

ILINX doesn’t just make process innovation easy, it makes user experiences more intuitive, accessible, and personal. Leverage intelligent process automation to unify data, streamline workflows, and enrich digital experiences in ways that improve transaction metrics while enhancing each human touch.

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ILINX AI

Inject Al Anytime, Anywhere into Your Intelligent Workflow

Discover what’s possible when you introduce artificial intelligence into your organization’s data, systems, and applications. ILINX Al delivers valuable insights about tasks, patterns, and exceptions to guide decision-making, generate reports, improve efficiencies, and drive critical business processes.

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ILINX+OPEX Digital Mailrooms

Transform Mailroom Operations into Hubs of Automated Efficiency

The ILINX platform secures mail at intake and shortens cycles with Al-powered workflows and intelligent routing. Eliminate the manual burden while instantly processing mailed data to initiate clams and speed case resolution times. Meet regulated SLAs and focus your human-in-the-loop resources on the customer touches that matter.

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Solutions

Cloud Computing

Achieve optimal solution performance, security, and adaptability with ILINX process innovation delivered in a cost-effective SaaS model.

Cloud Computing

Achieve optimal solution performance, security, and adaptability with ILINX process innovation delivered in a cost-effective SaaS model.

Tribal Enrollment Management

Digital Experiences

Digital Experiences

Remove process blind spots and empower external and internal users to accomplish more with role-based views and applications

Digital Experiences

Remove process blind spots and empower external and internal users to accomplish more with role-based views and applications

Cloud Computing

Legacy Modernization

Legacy Modernization

Breathe new life into aging systems with iterative solutions that surface data, improve interoperability, and enhance productivity.

Legacy Modernization

Breathe new life into aging systems with iterative solutions that surface data, improve interoperability, and enhance productivity.

Digital Experiences

Low-Code/No-Code

Low-Code/No-Code

Roll out new applications and features in a flash using intuitive drag-and-drop creation tools that require little or no coding.

Low-Code/No-Code

Roll out new applications and features in a flash using intuitive drag-and-drop creation tools that require little or no coding.

Legacy Modernization

Case Management

Case Management

Shepherd the processes of collecting and managing case documentation, task assignment and tracking, and collaboration.

Case Management

Shepherd the processes of collecting and managing case documentation, task assignment and tracking, and collaboration.

Low-Code/No-Code

Digital Mailroom

Digital Mailroom

Transition out of manual mail processing into an efficient digital experience that incorporates automated mail classification, data extraction, and routing.

Digital Mailroom

Transition out of manual mail processing into an efficient digital experience that incorporates automated mail classification, data extraction, and routing.

Case Management

Accounts Payable

Accounts Payable

Accelerate and control the process of receiving, matching, and paying invoices without the typical costs and delays.

Accounts Payable

Accelerate and control the process of receiving, matching, and paying invoices without the typical costs and delays.

Digital Mailroom

Call Center Management

Call Center Management

Convert recorded audio to the data you need to drive business processes, measure customer satisfaction, and ensure compliant interactions.

Call Center Management

Convert recorded audio to the data you need to drive business processes, measure customer satisfaction, and ensure compliant interactions.

Accounts Payable

Content Migration

Content Migration

Use automated capture and transformation to consolidate data from disparate sources into a single controlled, reliable, and efficient platform.

Content Migration

Use automated capture and transformation to consolidate data from disparate sources into a single controlled, reliable, and efficient platform.

Call Center Management

Dealer Services

Dealer Services

Seamlessly coordinate orders, receivables, and invoicing between manufacturers and dealers. Manage complex DMV requirements with ease.

Dealer Services

Seamlessly coordinate orders, receivables, and invoicing between manufacturers and dealers. Manage complex DMV requirements with ease.

Content Migration

Employee Onboarding

Employee Onboarding

Simplify and accelerate documentation intake, review, and task tracking with integrated advanced capture and workflow.

Employee Onboarding

Simplify and accelerate documentation intake, review, and task tracking with integrated advanced capture and workflow.

Dealer Services

Loan Origination

Loan Origination

Facilitate documentation collection and verification while speeding the loan process with automated data entry.

Loan Origination

Facilitate documentation collection and verification while speeding the loan process with automated data entry.

Employee Onboarding

Public Records Requests

Public Records Requests

Leverage self-service, automated search, status tracking, and smart redaction to fulfill requests quickly and comprehensively with less risk.

Public Records Requests

Leverage self-service, automated search, status tracking, and smart redaction to fulfill requests quickly and comprehensively with less risk.

Loan Origination

Tribal Enrollment Management

Tribal Enrollment Management

Securely enroll members, verify ancestry, share official documents, and track Council interactions with a solution specifically tailored to Tribal processes.

Tribal Enrollment Management

Securely enroll members, verify ancestry, share official documents, and track Council interactions with a solution specifically tailored to Tribal processes.

Public Records Requests

Digital Experiences

Process innovation in action

Check out our customer success stories to learn how ILINX helps organizations gain agility, strengthen security, empower users, and deliver better digital experiences.

State of Alaska Div. of Public Assistance

Alaska modernizes SNAP applications with ILINX innovation

Alaska accelerates SNAP benefits applications and processing with ILINX eForms and Capture and Intelligent Workflow.
Global FinTech Company

FinTech makes quick work of disputes with ILINX AI

A FinTech improves disputes handling with AI and gets an anti-fraud enhancement in the process.

City of Redmond secures police files with ILINX SaaS

A Washington municipal Police department builds its new criminal justice records system on ILINX Software as a Service.
State Licensing Agency

ILINX Cloud improves document-process productivity

Processing documents was a big labor burden for a small state agency. A supported cloud-based ILINX solution provides efficiency and flexibility.

Experian pivots quickly to protect personal information

Experian relies on ILINX Data Loss Prevention to secure sensitive information during a pivot to remote work.
Quinault Indian Nation

ILINX Engage enhances Quinault Indian Nation member services

The Quinault Indian Nation leverages the capabilities of ILINX Engage to create a services one-stop.
Washington State Department of Transportation logoWashington State Department of Transportation logo

WSDOT moves forward with ILINX

When a major state agency needs a modern data and workflow solution, it chooses ILINX for its flexibility, reliability, and functionality.
Quinault Indian Nation

Quinault Indian Nation builds COVID response with ILINX

The Quinault Indian Nation responds to COVID-19 with an ILINX solution configured to schedule testing, track results, and share data with other health agencies.
Costco Wholesale logoCostco Wholesale logo

ECMecosystem guides Costco tech plan

Costco turns to ImageSource professional services to craft a technology-needs analysis and roadmap backed by trademarked ECMecosystem methodology.
VITAS Healthcare logoVITAS Healthcare logo

VITAS collects patient records on-site

The innovative ILINX Cloud Mobile app makes it easy for healthcare workers to capture information in the field using familiar devices.

Suzuki overhauls dealer support process

An automotive manufacturer improves its relationship with dealers by implementing ILINX automation to facilitate accounts processing and reports.
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