Privacy Notice

What this Privacy Notice Covers

This Privacy Notice (or, “Notice”) describes how Khoros collects, uses, shares, and secures your Personal Data when you access this website (https://khoros.com) and/or Khoros’s Community (https://community.khoros.com/) (together, this “Site”), use our Services (defined below), or otherwise interact with us. It also explains your rights regarding our use of your Personal Data and your options concerning how we communicate with you. If you do not agree with this Privacy Notice, do not access our Site, use our Services, or interact with any other part of our business.

When we say “Personal Data” (or “information” interchangeably throughout this Notice), we mean any data that could directly or indirectly be used to identify you or your household. Personal Data can be anything ranging from your name and email address, to the IP address of your device, and the location from which you access this website.

When we refer to “Khoros,” “we,” and “us,” we mean Khoros, LLC and its wholly owned subsidiaries.

When we refer to our “Services,” we mean our digital customer engagement platform, our products, and the other services we provide to our Customers. Khoros provides a variety of products via our digital customer engagement platform, which helps our customers (“Customers”) create the best user experience for their end users and customers (“End Users”). These products include:

1. Marketing;

2. Care; and

3. Community.

Please note when we are providing Sevices to our Customers, this Privacy Notice does not apply to the extent that we are acting as a Customer’s data processor or service provider. If you want to know more about how we process Personal Data on behalf of a Customer, you should consult that Customer’s privacy notice and/or contact that customer directly.

If you have any questions or concerns regarding the information contained in this Notice, you can contact us by sending your queries to the addresses listed in the “How to Contact Us” section below.

We collect a minimal amount of information to make our Site, Services, and business function. We collect information about you when you provide it to us, when you visit our Site, when you use our Services, and when other sources provide it to us. You can read more about the information we collect about you and why in the sections below.

Personal Data You Provide Directly to Us. We collect Personal Data from you when you provide it to us directly – for example, when you post it in our Community or apply for a job at Khoros. This information can include your name, email address, phone number, company title, and social media account information. We collect this information from you when you provide it to us in the following contexts:

Personal Data Collected From Our Services. We collect Personal Data from our Customers (via their authorized users) and their End Users when we provide our Services. We share this information with our service providers to deliver our Services to our Customers and as needed for our own legitimate business and operational purposes (for example, to do the things we need to do to function as a business). Among other things, service providers help us to administer our Site, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.

When we collect Personal Data on behalf of our Customers, we do so as our Customers’ processor or service provider in accordance with their specific instructions. As such, if you are a Customer’s End User with questions about how your Personal Data is being handled, please reach out directly to that Customer. Our Customers maintain their own policies concerning the collection, use, and storage of the Personal Data of their End Users.

You can read more information about what information we collect from our Services and why in the table below. And, a comprehensive list of the Personal Data that we collect from our Customers and their End Users can also be found here.

Please note that any direct or indirect use of any social media network or other third-party site through our Services is subject to your consent of the legal terms and conditions of that site. Your continued use of our Services and of those social media networks constitutes your acceptance of both this Privacy Notice and the legal terms and conditions of those social media networks. To read these third party terms and conditions, please refer to the “Other Important Privacy Information” section of this Privacy Notice.

Personal Data We Collect Automatically From You. When you visit our Site, use our Services, request more information about us, or sign up for one of our events, we collect information automatically using tracking technologies and web forms. Specifically, we use cookies to passively collect information such as browser type and IP address. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our Site so that they can report analytics to us or provide advertising about products and services tailored to your interests. That third party might also collect information over time and across different websites in order to serve advertisements on our website or other websites. We collect this information to provide you with what you request, to learn more about who is interested in our Services, to track usage, to provide a personalized experience, and to improve navigation experience on our pages. Our legal basis and legitimate interest for this processing is to ensure that our Site and Services run smoothly and without interruption.

Personal Data From Third Parties. We collect information from partners and other websites pertaining to visitors of our Site and our Customers‘ websites. For example, we will ask or engage these third parties to tell us additional information about their visitors, such as how they respond to our communications or promotions. We do so because we have a legitimate interest in learning more about how our users respond to communications and promotions.

Similarly, we partner with a third-party ad network to display advertisements on our Site and to manage our advertisements on other sites. Our ad network partner uses cookies and web beacons to collect information about your activities on this and other websites to provide you targeted ads based upon your interests (excluding sensitive topics, such as political or religious views). If you do not want this information to be used for the purpose of serving you targeted ads, you may opt-out by clicking here. Please note that opting out will remove targeted ads only. You will still receive generic ads. Our legal basis for obtaining this information is to capture Site analytics.

We collect information from several different sources, and where we collect the information from dictates how we use it. Below are high-level descriptions of some of the purposes for which we use the information we collect about you.

Provide, Maintain and Improve the Site and Our Services. We collect information about you to ensure optimal functionality of our Site and Services. For example, for our social media management Services (e.g. our Marketing product), information taken from social media helps us to provide context to a brand, such as information about an individual’s interactions with that brand. We can also use information collected from social media to measures a brand’s influence on those platforms. Brands can then use this information to provide better support and service to their customers, since this information helps them better understand what their customers want.

Additionally, we use information gathered from other sources to respond to requests for additional information about our Services, to develop and enhance our Services, and to fulfill our legal obligations as needed. We may use a user's email address to send promotional or marketing materials on related Services, such as updates on the product line. This is only the case when a user is a Customer, a Service is requested by the user, or we have some other pre-existing business relationship with the user. We use your IP address and browser-type information in the general administration of our Site.

Please be advised that for our Care product, Khoros’s use and transfer of information received from Google’s APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. Please refer to that policy for additional information.

Marketing and Personalized Advertising. We process your Personal Data to send you marketing information, product recommendations, and other non-transactional communications (e.g., marketing newsletters, telemarketing calls, SMS, or push notifications) about us, our affiliates, and partners. These can include information about our products, promotions, or events as necessary.

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