How to contact Volume Licensing Support

Start by creating an online support case

Step 1. Go to online support request

• For Product or Service, choose your agreement type, such as Enterprise or Open License.
• Select a high level category most closely matching your issue arises.
• For Types of Support, select Professional No Charge.
• Input your location, timezone and whether you prefer us to contact you by phone or by email.

Step 2. Describe the issue you are facing

• Be sure to specify the volume licensing agreement number your issue relates to.
• Attach screenshots of any error message or technical issue to help us understand the problem.

Step 3. Contact Details and Sharing

• The person submitting the case is the "Primary Contact". Review and edit details as needed.
• Add additional contacts who need visibility to the support case.

Step 4. Submit support case

• Your case number is displayed and confirmed in email from support@mail.support.microsoft.com (Check your junk folder).
• Volume Licensing Support will contact you during business hours to resolve the issue.
• You can check your case status online, using the Manage tab on the online support request.

Contact volume licensing support by phone with your case number

Depending on your location, you may be able to phone our volume licensing support team.

• Please be prepared to quote your case number and volume licensing agreement number.
• You may need to provide additional user information to help triage technical issues, particularly those related to user profiles and agreement permissions. - If you don't have an existing case, it is faster to create an online support request and avoid the need for support advocates to capture your contact details.
• We will respond via phone or email, depending on your stated preference, within 24 business hours, usually much sooner.

Select your geographical region, and then your country/territory.

• If your location is not listed, create an online support request.
• Phone calls to a non-toll free number for a support team in a different location may incur call charges.

Volume Licensing Support Contact Info

Asia

Europe

Middle East and Africa

Americas

South Pacific