Support

If you're looking for some help with our platform, one of our apps, packaging apps yourself, or portable software in general, you've come to the right place. In addition to the common questions below, you can Search our Website for information about your specific question. You can also make posts in our Community Forums. If you notice an app we package has a new version that we haven't yet updated to, you can let us know and follow along in the progress in the Outdated Apps Thread.

PortableApps.com Platform Issues

For questions with the PortableApps.com Platform's installation and use

• Installing the PortableApps.com Platform
• Using the PortableApps.com Platform
• Adding PortableApps.com Format Apps to the PortableApps.com Menu
• Adding Other Apps to the PortableApps.com Menu
• Renaming Icons In the PortableApps.com Menu
• Hiding Icons In the PortableApps.com Menu
• Manually Updating the Platform
• Issue with app installers showing and requiring clicking Next/Finish during automatic updates
• More Topics: Changing languages, portable fonts, portable wallpaper, backup/restore, etc...

There is also a PortableApps.com Platform Support Forum

Portable App Issues

General information about installing, updating, and uninstalling all our apps

• Downloading a Portable App
• Installing a Portable App
• Using a Portable App
• Upgrading a Portable App
• Disabling a Portable App's Splash Screen
• Uninstalling a Portable App
• An app says it 'did not close properly' when I start it
• .Net Support in PortableApps.com Apps
• Let us know that an app is out of date

AntiVirus Scans of Apps and False Positives

All of our apps are scanned for viruses before release. Nearly all apps are scanned online using VirusTotal using dozens of antivirus engines. On each app's homepage, you can click the Antivirus Scan link below the download button to link to its results. For apps above VirusTotal's 650MB limit, we scan the files locally using Microsoft Defender Antivirus, ClamAV, and at least one other commercial antivirus engine. For these files, the Antivirus Scan link on the app's homepage will link here.

Some false positive reports occasionally pop up in different antivirus products in conjunction with software. This is partially due to the compression and portablization techniques used but mostly due to a failure of some antivirus companies to prevent bad virus definition updates or questionable heuristics detections. If you encounter a false positive, please test the file in another antivirus product before reporting the issue to us in the forums to ensure that it's not an error in their software. Several companies make available online scanners for individual files, so you won't even have to install software (VirusTotal, MetaDefender, Jotti). Note that these online scanners use dozens of antivirus engines and will generally show false positives in a few of them. False positives in engines like Jiangmin, Bkav, Qihoo, and Trapmine can safely be ignored. You can also use ClamWin Portable or Emsisoft Portable to scan on the go. Thanks for your help.

App-Specific Support