Not all trust is created equal: Dispositional and history-based trust in human-automation interactions

SM Merritt, DR Ilgen - Human factors, 2008 - journals.sagepub.com
SM Merritt, DR Ilgen
Human factors, 2008journals.sagepub.com
Objective: We provide an empirical demonstration of the importance of attending to human
user individual differences in examinations of trust and automation use. Background: Past
research has generally supported the notions that machine reliability predicts trust in
automation, and trust in turn predicts automation use. However, links between user
personality and perceptions of the machine with trust in automation have not been
empirically established. Method: On our X-ray screening task, 255 students rated trust and …
Objective
We provide an empirical demonstration of the importance of attending to human user individual differences in examinations of trust and automation use.
Background
Past research has generally supported the notions that machine reliability predicts trust in automation, and trust in turn predicts automation use. However, links between user personality and perceptions of the machine with trust in automation have not been empirically established.
Method
On our X-ray screening task, 255 students rated trust and made automation use decisions while visually searching for weapons in X-ray images of luggage.
Results
We demonstrate that individual differences affect perceptions of machine characteristics when actual machine characteristics are constant, that perceptions account for 52% of trust variance above the effects of actual characteristics, and that perceptions mediate the effects of actual characteristics on trust. Importantly, we also demonstrate that when administered at different times, the same six trust items reflect two types of trust (dispositional trust and history-based trust) and that these two trust constructs are differentially related to other variables. Interactions were found among user characteristics, machine characteristics, and automation use.
Conclusion
Our results suggest that increased specificity in the conceptualization and measurement of trust is required, future researchers should assess user perceptions of machine characteristics in addition to actual machine characteristics, and incorporation of user extraversion and propensity to trust machines can increase prediction of automation use decisions.
Application
Potential applications include the design of flexible automation training programs tailored to individuals who differ in systematic ways.
Sage Journals