Guidelines for human-AI interaction
Proceedings of the 2019 chi conference on human factors in computing systems, 2019•dl.acm.org
Advances in artificial intelligence (AI) frame opportunities and challenges for user interface
design. Principles for human-AI interaction have been discussed in the human-computer
interaction community for over two decades, but more study and innovation are needed in
light of advances in AI and the growing uses of AI technologies in human-facing
applications. We propose 18 generally applicable design guidelines for human-AI
interaction. These guidelines are validated through multiple rounds of evaluation including a …
design. Principles for human-AI interaction have been discussed in the human-computer
interaction community for over two decades, but more study and innovation are needed in
light of advances in AI and the growing uses of AI technologies in human-facing
applications. We propose 18 generally applicable design guidelines for human-AI
interaction. These guidelines are validated through multiple rounds of evaluation including a …
Advances in artificial intelligence (AI) frame opportunities and challenges for user interface design. Principles for human-AI interaction have been discussed in the human-computer interaction community for over two decades, but more study and innovation are needed in light of advances in AI and the growing uses of AI technologies in human-facing applications. We propose 18 generally applicable design guidelines for human-AI interaction. These guidelines are validated through multiple rounds of evaluation including a user study with 49 design practitioners who tested the guidelines against 20 popular AI-infused products. The results verify the relevance of the guidelines over a spectrum of interaction scenarios and reveal gaps in our knowledge, highlighting opportunities for further research. Based on the evaluations, we believe the set of design guidelines can serve as a resource to practitioners working on the design of applications and features that harness AI technologies, and to researchers interested in the further development of human-AI interaction design principles.