Vivantio

Pros: It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents.

Cons: There were some issues of lost tickets especially during tickets especially during ticket audit.

Overall: In general I'm satisfied with the efficiency that this application brought to our company processes and monitoring logs.

Pros: Vivanto is helping our team to have data on a daily or monthly basis by raising or creating tickets under requests or issues depending on the concern. This will help as to have permanent solution on the issue.

Cons: I don't have any issue because its very useful to us. For improvement all request should generate email for notification to have immediate action.

Overall: Everything is very good and this solved and reduce our daily issues concern receiving on the daily basis.

Pros: All concerns reportedly documented and issues are not forgotten. Also we can updated the issue on real time basis.

Cons: No email notification was received when SLA was already overdue.

Overall: Friendly to use and we can also updated or easily giving the status of all concerned for requestor for pending items that need to be addressed.

Pros: I like Vivantio because the software is designed to be easy to navigate and use. Also it's user friendly, which reduces the learning curve for user and enhance overall user experience.
It helps me track and monitor the issues and request of other department.

Cons: For me it's nothing to dislike because it was easy and convenient to use.

Overall: My overall experience is 100% satisfied with Vivantio. If i have a chance to share it to everyone i will suggest it.

Pros: It gives us the execution we need to sustain our company, and our need to track issues and requests coming from agents.

Cons: There were some issues of lost tickets especially during ticket audit.

Overall: In general I'm satisfied with the efficiency that this application brought to our company processes and monitoring logs.

Pros: It is convenient to use, it makes our job easier, it also help us to see the most important request that needs immediate action.

Cons: I can't open it in my mobile phone, it needs laptop or personal computer but i think it is something to do with IT.

Overall: It really helps a lot, makes our job smoother, with this tool we can respond to concerns immediately and it also tells us what we need to prioritized.

Pros: This is very useful to have tracking and monitoring of requests, issues and concerns and the daily basis that you can use on your monthly report and provide action to those business impacting issues.

Cons: As of now application is very useful and in terms of improvement i would suggest to have email notifications once the request has almost reached the SLA.

Overall: Very good and it helps me on my weekly report to gather data on requests. Asset request and so on that regards on the facilities helpdesk.

Pros: This is very helpful for our daily, weekly and monthly data gathering and provide solution to all request and issues that been raised of our employee this will help also to provide good customer service to our employee. As a support department that handles the facilities.

Cons: As of now we are using all potential of this application for improvement we suggest having email notification for SLA purposes of request that the user will notify immediately.

Overall: Awesome. Very useful on my monthly report and this will help as to determine and resolved issue that been affecting our department on a daily basis and reduce the issue in the future.

Pros: It makes our work easier, we can easily attend to concerns of our operations and give feedback at the same time.

Cons: It lags but maybe it is because of the company's internet connection.

Overall: It really help us to make our work smooth and attend to immediately to concerns. It is also a good tool to extract all the concerns we attended for reporting or documentation reasons.

Pros: This tool proves incredibly valuable due to its meticulous organization of the various types of concerns we receive. We can easily return to our pending tasks because of its user-friendly interface and simple navigation.

Cons: The only cons so far is that it automatically logs out when there is inactivity for added security.

Overall: This tool has proven exceptionally helpful, particularly for real-time analysts like us, who frequently handle a multitude of current and past concerns. Vivantio offers us a reliable option to efficiently manage pending tasks and historical requests.

Pros: I like Vivantio because it was user-friendly. The software is designed to be easy to navigate and use, which reduces the learning curve for users and enhances overall user experience.
It helps me to track and monitor the issues and request of other departments.

Cons: For me it's nothing to dislike because it was easy and convenient to use.

Overall: My overall experience is 100 % satisfied with Vivantio. If I have a chance to share it to everyone, I will suggest it.

Pros: With Vivantio, reduce risk, increase efficiency, and manage workload. Provides strong, highly configurable, and scalable solution.

Cons: There are often times that user interface is not smoothly working and took some time to load up.

Overall: Using a simple and intuitive interface, improve service operations to boost productivity and shorten response times.

Pros: The application is easy to use. We can filter and generate reports in no time. It's very easy to use because its labels are organized.

Cons: When I work on tickets at the same time the application itself will buffer or lag making me restart the app. Also, it's a bit hassle that every time we login the app

Overall: Vivantio is a tool for our tickets. It's very easy to use because its labels are organized. We can also filter the tickets we need and generate reports as well.

Pros: One thing that I like about Vivantio is that you can do a lot of requests that are already past dated, with Vivantio you can update the tagging of agents who are incorrectly tagged. You can even process an schedule adjustment using it or schedule trade as well. With Vivantio Operations can send their request that was not facilitated on time.

Cons: Sometimes when I am using Vivantio, it automatically logged out when it's on idle mode, but aside from that, there's not any other cons in having Vivantio.

Overall: Overall, I am very satisfied with my usage of Vivantio for my 2 years of being in the workforce management. It makes a lot of work easier for us and convenient as well.

Pros: I like how Vivantio works, especially we are a frequent users of this tool, its an easy access tool where you can check any pending tickets and process request. thats how i like using Vivantio tools.

Cons: What i didn't like on the tool is it keeps me logging out and need to re-log in. also you need to put your Google code to sign in again. hopefully it will be fixed.

Overall: My best experience in Vivantio is you can close and check the ticket real time, also it you can re-assign any pending ticket to others without any problems. that's how i love using Vivantio.

Pros: I can easily organize, accomplished and determine prioritization of important and urgency of my daily task.

Cons: Requestor has no option to reopen the request if there is a mistake in the solution. They need to create another request again.

Overall: It can help a lot on my daily tasks. It can also bust my confidence in my monthly report and develop my communication skills and flexibility.

Pros: Vivantio app is so useful especially on the support team end. This tool provides effective service management software to us as a support and to other departments including OPS, HR , I.T etc. internal and external employee. This is so helpful as this gives us time (SLA) to process the request from other department. This is very commendable to be used.

Cons: Based on the update of this software, we'll be needing to be connected first on VPN. This will be no longer easy to access even if connected to internet.

There are times where Vivantio is down and some errors impacts productivity of support.

Overall: Overall, this is an excellent tool in processing bulk of request from different departments including HR, I.T , OPS etc. This tool is simple and easy to use. It has all the features and functions that most users would need from an ITSM Tool such as reporting and exporting request. Lastly, the design and structure is very easy to navigate.

Pros: It makes our documentation and processes easy. Most especially if we are collating and extracting data for our presentations and reports.

Cons: It would be perfect if it will have a notification features if the request or issue is already out of SLA.

Overall: The application is very good. Aside from being a user friendly application, it is easy to navigate and easy to collect data.

Pros: Easy ticket creation with functionality to export created tickets into Excel file for easier reports generation.

Cons: Auto fill sometimes does not work. Tool should've been capable to be integrated to some database for easier use.

Overall: It's a usable tool with a lot of possible improvement. Possibly database integration for easier use.

Pros: *I can see the tickets that is for me or for my team easily because of the tabs
*Secured because of the code needed before logging in

Cons: *It logs out automatically if you're not using the website for a few minutes

Overall: Overall, it's okay, but I hope to see more tickets that are from my team, when I click "My Team" I can still only see tickets for me, I just wanted to see that for me to easily navigate if there are tickets that they forgot to close and inform them for it to not affect out SLA, but overall it's okay.