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COMMUNITY SUPPORT STATUS API
All Systems Operational

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Welcome to Snowflake's home for real-time and historical data on system performance.

AWS - US West (Oregon) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - GovCloud (US-West) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Canada (Central) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - US East (Ohio) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - US East (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - GovCloud (US-East) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS GovCloud - DoD Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - South America (São Paulo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Paris) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Zürich) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Frankfurt) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Europe (Stockholm) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Mumbai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Jakarta) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Seoul) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Sydney) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Osaka) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
AWS - Asia Pacific (Tokyo) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West US 2 (Washington) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - South Central US (Texas) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central US (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Canada Central (Toronto) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - East US 2 (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - US Gov (Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - North Europe (Ireland) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UK South (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - West Europe (Netherlands) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Switzerland North (Zürich) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - UAE North (Dubai) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Central India (Pune) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Southeast Asia (Singapore) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Japan East (Tokyo, Saitama) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Azure - Australia East (New South Wales) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US Central 1 (Iowa) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - US East 4 (N. Virginia) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 2 (London) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 4 (Eemshaven) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
GCP - Europe West 3 (Frankfurt) Operational
Snowflake Data Warehouse (Database) Operational
Snowpipe (Data Ingestion) Operational
Replication Operational
Snowsight Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 19, 2024

No incidents reported today.

Aug 18, 2024

No incidents reported.

Aug 17, 2024

No incidents reported.

Aug 16, 2024

No incidents reported.

Aug 15, 2024

No incidents reported.

Aug 14, 2024
INC0114062
Resolved - Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the affected regions may have experienced delays or issues when accessing Snowflake services and features via Snowsight with symptoms including blank pages, error messages, or being able to log in only through a different browser after entering their credentials.

Incident start time: 23:06 UTC August 13, 2024
Incident end time: 07:30 UTC August 14, 2024

Preliminary root cause: An update intended to enhance Snowsight performance and reliability resulted in impact to the underlying mechanisms controlling access rendering a subset of users unable to log in to Snowsight

A root cause analysis (RCA) document will be published within seven business days.
Aug 14, 02:11 PDT
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the affected regions may experience delays or issues when accessing Snowflake services and features via Snowsight. Users might encounter symptoms such as blank pages, error messages, or being able to log in only through a different browser after entering their credentials.

Incident start time: 23:06 UTC August 14, 2024
Incident end time: 07:30 UTC August 14, 2024

Preliminary root cause: An update intended to enhance Snowsight performance and reliability resulted in impact to the underlying mechanisms controlling access rendering a subset of users unable to log in to Snowsight
Aug 14, 01:12 PDT
Update - Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 2 hours.

Customer experience: Customers hosted in the affected regions may experience delays or issues when accessing Snowflake services and features via Snowsight. Users might encounter symptoms such as blank pages, error messages, or being able to log in only through a different browser after entering their credentials.

Incident start time: 23:06 UTC August 14, 2024
Aug 13, 23:31 PDT
Identified - Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 120 minutes.

Customer experience: Customers hosted in the affected regions may experience delays or issues when accessing Snowflake services and features via Snowsight. Users might encounter symptoms such as blank pages, error messages, or being able to log in only through a different browser after entering their credentials.

Incident start time: 03:00 UTC August 14, 2024
Aug 13, 21:38 PDT
Update - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.

Incident start time: 03:00 UTC August 14, 2024
Aug 13, 21:19 PDT
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to access or use Snowflake services and features using Snowsight.

Incident start time: 03:00 UTC August 14, 2024
Aug 13, 20:33 PDT
Aug 13, 2024
Aug 12, 2024

No incidents reported.

Aug 11, 2024

No incidents reported.

Aug 10, 2024

No incidents reported.

Aug 9, 2024
Snowsight Service Update
Completed - The scheduled maintenance has been completed.
Aug 9, 20:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 20:00 PDT
Scheduled - As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing emergency maintenance in the AWS - US East (N. Virginia) region to update the service for enhanced resilience and performance. During the stated maintenance window, Snowsight may become unavailable for up 15 minutes. Other Snowflake services and features will not be affected by the maintenance.
Aug 9, 12:25 PDT
Snowsight Service Update
Completed - The scheduled maintenance has been completed.
Aug 9, 01:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:30 PDT
Scheduled - As part of our efforts to improve Snowflake’s cloud data platform, Snowsight will be undergoing emergency maintenance to update the service for enhanced resilience and performance. During the stated maintenance window, Snowsight may become unavailable for up 15 minutes. Other Snowflake services and features will not be affected by the maintenance.
Aug 9, 01:15 PDT
Aug 8, 2024
AWS - US East (N. Virginia): INC0113660
Resolved - Current status: We've applied remediation action for the identified issue and confirmed that service health metrics have returned to normal after restarting the affected components. We're continuing to closely monitor the environment while we further investigate the underlying root cause with our cloud provider, and we'll provide a preliminary summary of our root cause investigation within two business days. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.

Incident start time: 19:34 UTC August 08, 2024
Incident end time: 21:27 UTC August 08, 2024

Preliminary root cause: Our engineering team is collaborating with the Cloud Service Provider to address a stalled process that would have eventually led to the issues experienced by Snowsight users.

A root cause analysis (RCA) document will be published within seven business days.
Aug 8, 16:43 PDT
Monitoring - Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features using Snowsight.

Incident start time: 19:34 UTC August 08, 2024
Incident end time: 21:27 UTC August 08, 2024

Preliminary root cause: Our preliminary investigation identified that a logging mechanism was experiencing unexpected behavior, which resulted in high resource utilization on the storage infrastructure responsible for managing access requests for Snowsight.
Aug 8, 15:05 PDT
Update - Current status: We've implemented a fix and have observed that some customers are experiencing relief. However, we're continuing to investigate to ensure our mitigation strategy is effective. We'll provide another update within 30 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.

Incident start time: 19:34 UTC August 08, 2024
Aug 8, 14:36 PDT
Update - Current status: We've identified an issue affecting the database infrastructure supporting Snowsight and are preparing a mitigation to restore service. We'll provide another update within 30 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.

Incident start time: 19:34 UTC August 08, 2024
Aug 8, 14:09 PDT
Investigating - Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features using Snowsight.

Incident start time: 19:34 UTC August 08, 2024
Aug 8, 13:05 PDT
Aug 7, 2024

No incidents reported.

Aug 6, 2024

No incidents reported.

Aug 5, 2024

No incidents reported.

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