Troubleshoot buying issues with Microsoft Store

If you’re having trouble buying something from Microsoft Store, here are some steps to try:

• Check your credit card is up to date on the Payment options page.

• Check you don't have any subscription payments overdue on the Services page.

• Check your account is not temporarily suspended.

• Check if your Xbox account is suspended.

• Check that your computer's anti-virus is not blocking pop-ups or payment confirmation windows.

Alternatively, try our guided support troubleshooter to get things working again.

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See also

Find and install your Microsoft downloads from Microsoft Store

Contact Store support

Need more help?

Contact Support

For pre-sales support, or issues with purchasing, contact Sales support.