Edge Sync w/ MS 365 Basic and Business Standard

[Daniel Velez]

Hi,

I noticed that some of my customers with MS 365 Basic and Business Standard plans can sync their MS Edge information, while others can't.  Based in this article, sync only works with plans that include Azure AD Premium P1 and P2, Microsoft 365 Business Premium, and EDU.  

https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync

Could it be that MS is starting to expand to smaller plans?  Is there an article with details about this?

Thanks...

[#2]

Just to add myself to the list, sync does not work for me. 
Also windows account sync itself does not work. Not sure if that is related.

Sent feedback as well. 

[#3]

I've submitted a feedback report with my tenant ID and "TechCommunitySync" in the description.

[#4]

@Arjan_Sin @PhilTDev Hello!  Noticed your recent posts, if you have M365 Business Basic there is currently a known issue.  The Prerequisites have been updated in the documentation: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync#prerequisites

If you are having issues with Microsoft Edge Sync and it should work based upon your subscription model, please reach out to Azure Active Directory support. (Find help and open a support ticket - Azure Active Directory | Microsoft Docs)  Thank you! 

-Kelly

[#5]

@Kelly_Y 

I forgot to bring this up last week.
When I follow the directions you linked to for opening a support ticket, I do not have the "Technical" issue type as stated in step 3.  Please see attached screenshot.

What should I do in this case?

This is with my M365 basic subscription.

Thanks

[#6]

@originaltrini0 Sorry for any confusion! If you have M365 Business Basic you do not need to reach out to support about any sync issues.  The team is working on a fix for M365 Business Basic users.  

Thanks! 

-Kelly

[#7]

@Kelly_Y When I fill out the support ticket form the Service type doesn't load. This issue occurs as soon as I load the page and persists after entering the Summary and selecting an Issue type. I can try again later but thought I would post this for your reference.

The Service type options were available a couple of days ago when I first tried to submit a support ticket but none of them related to the synchronisation issue.

[#8]

Hi All,

I have sync working now with the latest release:
Summary
Transport State Active
Disable Reasons None
Sync Feature Enabled true
Setup In Progress false
Auth Error OK since browser startup
Sync Account Type AAD
Version Info
Client Version Microsoft Edge Windows 96.0.1054.29

There is an official Bug assigned to my support case now. I have reported back this morning that the sync is working, however, I have noticed a crash with the Sync Node Browser. This doesn't happen with other sync accounts, I have only reproduced with Business Basic.

Still more testing to do, but thought I would let you all know so that you can test as well.

[#9]

Yeah got too excited.
Was showing sync on second machine - but wasn't synced.
Performed Reset Sync - which I wasn't able to do before - and now back to error saying Sync Not Supported.

Updated case with Support

[#10]

Any update on the fix or an ETA?

I have also submitted feedback with TechCommunitySync, TennantID and email.

[#11]

@Kelly_Y I provided feedback including the Tenant ID and the tag you asked for.
Same issue here, edge not syncing

[#12]

Hello Kelly_Y,

Are there any updates on this yet? The issue has been open for quite a few months now?

Thanks,
Dee

[#13]

Hi Kelly,
I have a MS 365 Business Standard and am experiencing the same problem of not being able to sync. But my plan does not allow me to open a Azure Active Directory support ticket without a paid support plan. Is there any update on this?

Thanks,
Mike

[#14]

Hi Kelly,

I recently purchased a 365 Business Basic subscription and am also experiencing issues with sync.

Coult you provide us with an update?

Thanks!

[#15]

I'd like to share that I opened a ticket with support.office.com stating "Microsoft Edge Sync fails with my Microsoft 365 Business Standard subscription." I did not receive a response of how it was resolved but it was resolved within a couple hours. They were very responsive and followed up to make sure the problem was resolved. I have to admit I was surprised and impressed.

[#16]

Hi All,

On 2/1 I received a response from my open ticket with the issue being resolved.

You'll need to perform the profile sync reset and then it should work.

I was able to successfully test this using the build: Edge Version 98.0.1108.43 (Official build) (64-bit)

You can also verify this using: edge://sync-internals/

I logged into a second machine, added back the profile, and sync worked - all extensions loaded, history, etc.

Enjoy!

[#17]

@mezzoly Thanks for the update!

I have confirmed that with Edge Version 98.0.1108.43 it works now!

Log out of your Edge profiles on your secondary devices before beginning.
Also, backup any website credentials if needed.

I'm using Business Basic, and I deleted my Edge profile on my primary device, logged back in and reset profile sync.

I then used Edge on an iPad (my secondary device) and logged into my business account.

Once I started populating favorites and saved passwords on the primary device, it also showed up on the secondary device!

The way it is supposed to work from day one:

Thanks all and good luck!!

[#18]

Hey @originaltrini0 @mezzoly 

You guys have been lucky - I tried the same on my Edge Browser and no joy. 

I've even tried completely removing all profiles from Edge and no joy. 

[#19]

@deemehta what version of Edge are you using?

Not sure if this is relevant, but did you let Microsoft know that you are having problems via Edge's feedback?  Not sure if they are fixing this issue on a case by case, or global scale.

[#20]

@deemehta 

My support ticket was opened via the Edge team and the issue identified and assigned in the Edge dev pipeline - so should be in the general release for all.

You can check the following and then review the supported platform information earlier in this chain to make sure you meet all the requirements:

• https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync

1. Login to your O365 admin portal and check the name of your license:

• https://admin.microsoft.com/ Under your org, choose subscriptions and you will see your license(s) listed. (ex. Microsoft 365 Business Basic)

2. Login to your Azure portal and check the name of your Azure license:

• https://portal.azure.com/ Click on Azure Active Directory, Under Overview you should see your license (Azure AD Free)

3. Sign your account out of all Edge browsers on all computers/mobile devices - not just the one you are using.

4. Make sure you are on the latest version of Edge (at least 98.0.1108.43 (Official build) (64-bit)).

• You can find this at Settings > About Microsoft Edge - this is also where you can update to the latest version.

5. You can then sign back into your profile. At this point I would perform the Sync Reset:

• Click on your profile icon > manage profile settings > sync > Reset Sync at the bottom of the page.

https://docs.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud

6. This might be as fast as a few seconds up to a minute - take note of any prompts during the process.

7. Verify that your account is syncing. In a new tab, go to:

•  edge://sync-internals/ 

On the top left you should see something like this:

Summary

Transport State	Active
Disable Reasons	None
Sync Feature Enabled	true
Setup In Progress	false
Auth Error	OK since browser startup
Sync Account Type	AAD

You can also click on the Sync Node Browser tab to see what has been synced. Under Device Info you should see which devices are in the sync list.

If you are still experiencing issues, you can visit: https://docs.microsoft.com/en-us/deployedge/microsoft-edge-troubleshoot-enterprise-sync

8. You can open another tab to confirm your status is good:

• edge://signin-internals

Signin Status

Signed In, Consented for Sync

9. You can open another tab to ensure there are no policies blocking you from syncing:

• edge://policy/

You can see if there is anything custom or set that could be blocking your sync.

10. If you are still experiencing issues, please open an Edge Browser support ticket and reference this conversation with the link.

• https://support.microsoft.com/en-us/microsoft-edge

Hope this helps.

[#21]

Hey @mezzoly @originaltrini0 

Finally got to the bottom of this! 

I tried to follow the instructions @mezzoly gave on the previous message; when I got to performing the 'Reset Sync' nothing would happen; also, interestingly, in my edge://sync-internals/ I was showing over 20 Sessions - these must have been 'failed' tries at setting up the sync. 

I logged a Microsoft support ticket and just got off the phone / screen share session with support. This issue, like some others on this topic seems to be resolved for most tenants. On my account on my tenant there seemed to be a 'blockage' of some sort (very technical term I'm told). 

The fix was to apply a trial license of Microsoft Business Standard for about 5 minutes, set up the sync, perform a Reset Sync, then sign out. 

After another 5 minutes, re-applied the Microsoft Business Basic license, waited 5 minutes and I was able to re-setup Sync. My Session count had also reset to 1 within edge://sync-internals/.

Hope this can help anyone else who is in a weird situation like I was. 

Everything now seems to be working.