From the course: Conflict Resolution Foundations
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Unwinding cognitive bias
From the course: Conflict Resolution Foundations
Unwinding cognitive bias
- Let's focus on some of the universal thoughts that cloud our judgment and dominate our disagreements. These universal thoughts are called cognitive biases, and they operate just below the surface of our awareness. And when we're in the middle of a conflict, our biases and buried thought patterns cause us to cling to our positions like barnacles. So, let's uncover how these cognitive biases work in our everyday conversations. First is hindsight bias. This is also called the "I knew it all along" bias. It's the tendency to view past events as being predictable. So let's say you've noticed that when team members propose ideas to your boss, they're all met with rejection. And now you're proposing a new idea and your boss shoots it down, and you say, "I knew you would have that reaction "and wouldn't support me." Hindsight bias helps you point your finger, but it does not help you solve the problem. Next is fundamental…
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