From the course: Conflict Resolution Foundations
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Recognizing contentious tactics
From the course: Conflict Resolution Foundations
Recognizing contentious tactics
- When we feel we haven't been treated fairly, or we think our needs are being ignored, we react. We say ouch. And if we're in a reactive frame of mind, we often resort to contentious tactics, trying to resolve conflict through manipulation or holding our ground to prove we're right, and our conflict partner is wrong. First on that list is ingratiation, getting what we want through sweet talk or flattery or because we're just so charming. It might sound like, "I know I said I'd put the data into the spreadsheet by today, but you're so much more skilled at it than I am." That flattery might work once or twice, but over time, it will diminish your working relationships. Next is promises. This is getting what you want now by agreeing to do something later. You might promise to take someone to lunch in return for covering for your shift. This is actually a really useful tactic if it's employed for mutual gain, but…
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