From the course: Conflict Resolution Foundations
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Gaining alignment and brainstorming
From the course: Conflict Resolution Foundations
Gaining alignment and brainstorming
- Step four in the resolution roadmap, our framework for solving everyday problems is gaining alignment and brainstorming. I want you to think about a conflict you're dealing with. You very likely have an idea or several ideas that would solve the problem, but if you try to go from identifying the issue and straight into solution, you run the risk of gaining false consensus. A fake yes for the purpose of getting out of the conversation as quickly as possible. So you have to step into the messy part and hear the other person out, hear their facts and stories and ideas, so they're not just part of the problem, but part of the process of getting to the solution. One thing that can help you through the messy part is asking yourself what I call the big deal question, what are we committed to or what goal are we all trying to accomplish? The purpose here is to find a common theme to anchor or focus your problem solving process and…
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