From the course: Conflict Resolution Foundations

Unlock the full course today

Join today to access over 23,200 courses taught by industry experts.

Getting to agreement

Getting to agreement

From the course: Conflict Resolution Foundations

Start my 1-month free trial Buy for my team

Getting to agreement

“

- You might think that once you open the conflict conversation and get through some of the issues and challenges and start identifying solutions, that getting to agreement is the easy part. But what I've noticed in my own disagreements is that sometimes I'm just so glad to be done with a hard part, that I'm kind of spent emotionally and skip over what my conflict partner and I are actually agreeing to. And that is a recipe for having the same conflict over and over again. So getting to agreement is the fifth step in the Resolution Roadmap, our framework for solving everyday problems. Let's take a look at how Gina and her boss William define and commit to specific accountabilities to move their agreement forward. - Okay. No promises. I will take a look at the request on my flight to New York tonight. - Okay, great. Why don't I recap all the key points that we discussed, and I'll email you later today? - Yep…

Contents