From the course: Conflict Resolution Foundations
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Opening the conflict conversation
From the course: Conflict Resolution Foundations
Opening the conflict conversation
- Opening a conflict resolution conversation can be the hardest part of this entire process, and this brings us to the third step in our resolution roadmap, our framework for solving everyday problems. The good news is that all the investigation you've done on yourself, identifying the issues as you see them, locating where you can take your part in the conflict, and separating fact from fiction has given you enough clarity to move from avoidance to conversation. Your job in opening the conversation is to express yourself in a way that makes it safe for your conversation partner to engage. Here are the key elements to a successful opening. State the facts as you see them. Tell your story and own it as story. Ask your conflict partner for their perspective. Now, to demonstrate the key elements, let's take a look at a situation between William, a VP of engineering, and Gina, a senior product engineer. The company is a…
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