Guideline 15: Encourage granular feedback

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Encourage granular feedback

Enable the user to provide feedback indicating their preferences during regular interaction with the AI system.

Enable the user to provide feedback indicating their preferences during regular interaction with the AI system.

Empower the user to steer how the AI evolves over time by enabling them to provide explicit feedback on AI system outputs and behaviors. For example, for an AI-powered entertainment service that recommends content, give the user controls to guide the content towards what they are truly interested in (e.g., by encouraging them to rate each content recommendation).

Gathering user feedback can also help monitor and ensure that an AI system is working as intended.

Use Guideline 15 design patterns to encourage granular feedback: