Looking for information on interactions that power LivePerson AI agents? Use this page to get you to right info.
Guided Routing
Use the Guided Routing interaction to power the routing experience in a Routing AI agent.
- Learn about Routing AI agents.
- Configure the Guided Routing interaction.
- Learn about the order of operations used by this interaction.
KnowledgeAI
Use the KnowledgeAI interaction in a KnowledgeAI agent to power the enrichment of automated answers by an LLM.
- Learn about KnowledgeAI agents.
- Configure the KnowledgeAI interaction.
- Learn about the order of operations used by this type of integration interaction.