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The CAT Effect: Exploring the Impact of Casual Affective Triggers on Online Surveys’ Response Rates

Published: 29 April 2022 Publication History

Abstract

We explore the impact of Casual Affective Triggers (CAT) on response rates of online surveys. As CAT, we refer to objects that can be included in survey participation invitations and trigger participants’ affect. The hypothesis is that participants who receive CAT-enriched invitations are more likely to respond to a survey. We conducted a study where the control condition received invitations without affective triggers, and the experimental condition received CAT-enriched invitations. We differentiated the triggers within the experimental condition: one-third of the population received a personalized invitation, one-third received a picture of the surveyor’s cat, and one-third received both. We followed up with a survey to validate our findings. Our results suggest that CATs have a positive impact on response rates. We did not find CATs to induce response bias.

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    cover image ACM Conferences
    CHI '22: Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems
    April 2022
    10459 pages
    ISBN:9781450391573
    DOI:10.1145/3491102
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    Published: 29 April 2022

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    Author Tags

    1. affect
    2. online surveys
    3. response rate
    4. user experience

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    April 29 - May 5, 2022
    LA, New Orleans, USA

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    • (2024)Startup Creation Beyond Hackathons – A Survey on Startup Development and SupportSoftware Business10.1007/978-3-031-53227-6_15(205-221)Online publication date: 9-Feb-2024

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