Cited By
View all- Kaneko MLustig CRosner DDesjardins A(2024)Care Layering: Complicating Design PatternsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660740(1533-1546)Online publication date: 1-Jul-2024
Porous by Design: How Childcare Platforms Impact Worker Personhood, Safety, and Connection
Authors: 
Caitlin Lustig, Maya A Kaneko, Meghna Gupta, Kavita Dattani, Audrey Desjardins, Daniela RosnerAuthors Info & Claims
Pages 1336 - 1349
Abstract
Care work is always already unequal. It involves looking after others’ physical, psychological, emotional, and developmental needs. Paid care work tends to be conducted in private spaces, lack regulation, and reproduce unequal dynamics between clients and workers. These conditions lead to porous boundaries, a permeability experienced by workers between care and work, professional and personal, and private and public (sectors and spheres). Drawing on interviews with 16 workers who find work using Care.com, we argue that the porous boundaries of care work are reified in new ways through the design and use of emerging digitally mediated matching platforms. This has particular impacts for ranking personhood, reducing worker safety, and increasing atomization. In contrast, we find benefits in the forum-like structure and visible, interactive conversations of other platforms used to access childcare work. We end with a discussion of porousness by design and the trouble of locating design within worker platforms.
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Angie Zhang, Alexander Boltz, Chun Wei Wang, and Min Kyung Lee. 2022. Algorithmic Management Reimagined For Workers and By Workers: Centering Worker Well-Being in Gig Work. In Proceedings of the 2022 CHI Conference on Human Factors in Computing Systems(CHI ’22). Association for Computing Machinery, New York, NY, USA, 1–20. https://doi.org/10.1145/3491102.3501866
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- Porous by Design: How Childcare Platforms Impact Worker Personhood, Safety, and Connection
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July 2024
3616 pages
ISBN:9798400705830
DOI:10.1145/3643834
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Published: 01 July 2024
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View all- Kaneko MLustig CRosner DDesjardins A(2024)Care Layering: Complicating Design PatternsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3660740(1533-1546)Online publication date: 1-Jul-2024
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