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Scandal Catches Tiger by the Tail
Crisis management Digital ArticleHe really shanked it this time. Tiger Woods is a champ when it comes to hitting a little white ball into a shiny tin cup. His skills are definitely subpar, however, when it comes to managing scandals. Coming during a relatively slow Thanksgiving news cycle, the initial details of the star athlete’s involvement in an […] -
What the U.S. Needs to Do - Right Now - to Fight Coronavirus
Leadership & Managing People Digital ArticleA 30-day plan to contain the outbreak and treat the infected. -
15 Questions About Remote Work, Answered
Leadership & Managing People Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
On the Front Lines at NYC's Elmhurst Hospital
Leadership & Managing People Digital ArticleA resident emergency physician sheds light on how the hospital has transformed to fight the pandemic. -
How Bad Times Bring Out the Best in People
Leadership & Managing People Digital ArticleLessons from one local bank's response to Hurricane Katrina. -
It Is Time to Fix Our Boardrooms
Leadership & Managing People Digital ArticleAs board members we are living in interesting times. For years, we have conducted our business in a black box well away from public scrutiny. Now a hot... -
Real Leaders Are Forged in Crisis
Organizational Development Digital ArticleFour lessons from Lincoln, Churchill, MLK, and others. -
Cheetah Teams
Technology & Operations Magazine ArticleYour crucial new product is on the fast track, when suddenly a problem develops that threatens to derail it. Time to bring in the cheetah team. -
Good Leaders Can Overcome Institutional Inertia in a Crisis
Leadership & Managing People Digital ArticleThey not only get their people through it - they seize the opportunity to reform. -
Rupert Murdoch’s Last Stand
Crisis management Digital ArticleIt’s big news when a 168-year-old dies; it’s even bigger news when the demise is self-inflicted. On Thursday, responding to the astonishing (even for British tabloids) phone-hacking and police-paying charges, News International said that it would shutter its News of the World after one more issue this coming Sunday. The company’s predicament and how it […] -
When New Covid Variants Upend Your Return-to-Office Plans
Crisis communication Digital ArticleA decision-making framework that helps foster a sense of control during uncertain times. -
In 2009, Match the Urge to Purge with a Zest to Invest
Recessions Digital ArticleIt’s become the mantra of the moment: “A crisis is a terrible thing to waste.” Leaders everywhere are struggling to make sense of the worldwide economic crisis, to learn lessons that will guide them and their companies going forward. My worry is that too many leaders are learning the wrong lessons — they are becoming […] -
Time for an End Run? (HBR Case Study)
Organizational Development Magazine ArticleWhen a UK insurance company is plagued with a securities fraud scandal that results in the ouster of the CEO, the head of human resources seizes the opportunity... -
Leaning Your Way to Disaster
Decision making and problem solving Digital ArticleWhat do Toyota’s sudden-acceleration woes and the disastrous oil spill in the Gulf of Mexico have in common? Both are examples of a type of organizational breakdown that is destined, absent some fundamental rethinking of what “leadership” means, to become ever more common and damaging: complex systems failures triggered by seeming rational patterns of cost-reduction […] -
Building Resilient Supply Chains Won’t Be Easy
Crisis management Digital ArticleIt’s time to look past simplistic solutions. -
How to Apologize to a Customer When Something Goes Wrong
Business communication Digital ArticleA thoughtful message can make the difference between a lost customer and a loyal one. -
How Chinese Companies Have Responded to Coronavirus
Leadership & Managing People Digital ArticleTwelve lessons for the rest of the world. -
A Time to Lead with Purpose and Humanity
Leadership & Managing People Digital ArticleThe corporate response to coronavirus could make stakeholder capitalism a reality. -
It’s Up To Manufacturers to Keep Their Suppliers Afloat
Crisis management Digital ArticleGovernment relief will be too little, too late. -
How BP Could Have Avoided Disaster
Leadership & Managing People Digital ArticleWhat is the most damning criticism to be leveled at the CEO of BP and his senior team for what has happened in the Gulf of Mexico? It's that they committed...
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23andMe: Genetic Testing for Consumers (C)
Sales & Marketing Case Study5.00View Details Supplement to case 514086. -
HOW COVID-19 TESTS ENTREPRENEURS' AGILITY (A): SUCCESS HANGING IN THE BALANCE
Innovation & Entrepreneurship Case Study11.95View Details Case A focuses on how entrepreneurs and leaders deal with sudden unexpected events and crises. It describes the tensions that Russian female entrepreneur... -
GVK EMRI: Social Entrepreneurship and Innovation in Emergency Medical Response
Leadership & Managing People Case Study11.95View Details SEMRI is the first not-for-profit public private partnership (PPP) arrangement in the healthcare sector in India. From its modest beginnings of providing... -
Maggi: A Tangled Mess
Technology & Operations Case Study11.95View Details In the summer of 2015, one of Nestlé SA (Nestlé)'s top-selling products in the Indian market, its two-minute Maggi noodles, was embroiled in a food and... -
A Bomb in Your Pocket? Crisis Leadership at Nokia India (A)
Global Business Case Study11.95View Details This case addresses the theme of crisis leadership in a multinational enterprise in a powerful way, to help students internalize the critical challenges... -
Ben & Jerry's Homemade Ice Cream, Inc.: A Period of Transition
Strategy & Execution Case Study11.95View Details Bob Holland takes over as CEO of this iconoclastic ice cream company in February 1995 when it faces a major crisis. Holland must now develop a strategy... -
KFC UK: Don't Count Your Chickens Before they Hatch (B)
Management Case Study5.00View Details Case Supplement for Case RSM055 -
Mount Everest--1996
Strategy & Execution Case Study11.95View Details Describes the events that transpired during the May 1996, Mount Everest tragedy. Examines the flawed decisions that climbing teams made before and during... -
HBR's 10 Must Reads on Managing in a Downturn, Expanded Edition (with bonus article "Preparing Your Business for a Post-Pandemic World' by Carsten Lund Pedersen and Thomas Ritter)
24.95View Details How do the most resilient companies survive--and even thrive--during a slowdown? If you read nothing else on surviving a tough economy and coming back... -
The Crisis at Tyco-A Director's Perspective
Finance & Accounting Case Study11.95View Details In 2002, Wendy Lane had been a member of the board of directors at Tyco International a little more than a year when the company's CEO, Dennis Kozlowski,... -
Odebrecht's "Transformation Journey" (B)
Leadership & Managing People Case Study5.00View Details The case describes how Odebrecht's board of directors handled the issues raised in the (A) case and continues the story of the Group's efforts to restore... -
Leadership in Crisis: Ernest Shackleton and the Epic Voyage of the Endurance
Innovation & Entrepreneurship Case Study11.95View Details Provides an opportunity to examine leadership and entrepreneurship in the context of Ernest Shackleton's 1914 Antarctic expedition, a compelling story... -
Exxon: Communications After Valdez
Organizational Development Case Study11.95View Details Focuses on the communications in the period immediately following the March 24, 1989 Alaska oil spill caused by the Exxon Valdez. Includes the text of... -
Martha Stewart: Whipping Up a Storm (A)
Leadership & Managing People Case Study11.95View Details Sixty-year-old Martha Stewart, founder and former CEO of Martha Stewart Living Omnimedia Inc., was charged with four legal actions alleging she breached... -
Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (A)
Organizational Development Case Study11.95View Details Galya Frayman Molinas, President of Coca-Cola's Turkish Business and a 20-year company veteran, is unexpectedly asked to take the helm of a newly expanded... -
Volkswagen: Steering a Crisis
Management Case Study11.95View Details In September 2015, what has become the world's largest automotive scandal began to unfold as US regulators charged Volkswagen (VW) with using software... -
Salomon and the Treasury Securities Auction: 1992 Update
Finance & Accounting Case Study5.00View Details Briefly summarizes the events that transpired after the investment bank Salomon Brothers revealed that it had repeatedly violated the rules governing... -
TecSalud's Response to COVID-19
Management Case Study11.95View Details This case explores TecSalud's response to COVID-19 between March 2020 and January 2021. TecSalud was the Healthcare System of the Instituto Tecnologico... -
Maestro Pizza (H): Making the Best of the Situation
Strategy & Execution Case Study5.00View Details Maestro pizza opened its first store in 2013 after its founder, Khalid Al Omran, recognized an opportunity in Saudi Arabia to offer high quality pizza... -
Thomas Cook Group on the Brink (B): Transformation Year 1 Results
Finance & Accounting Case Study5.00View Details Analyzes the results of the Thomas Cook turnaround plan after the first year under Harriet Green's leadership (November 2013).
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Scandal Catches Tiger by the Tail
Crisis management Digital ArticleHe really shanked it this time. Tiger Woods is a champ when it comes to hitting a little white ball into a shiny tin cup. His skills are definitely subpar, however, when it comes to managing scandals. Coming during a relatively slow Thanksgiving news cycle, the initial details of the star athlete’s involvement in an […] -
What the U.S. Needs to Do - Right Now - to Fight Coronavirus
Leadership & Managing People Digital ArticleA 30-day plan to contain the outbreak and treat the infected. -
15 Questions About Remote Work, Answered
Leadership & Managing People Digital ArticleA Q&A with Harvard Business School professor Tsedal Neeley. -
On the Front Lines at NYC's Elmhurst Hospital
Leadership & Managing People Digital ArticleA resident emergency physician sheds light on how the hospital has transformed to fight the pandemic. -
How Bad Times Bring Out the Best in People
Leadership & Managing People Digital ArticleLessons from one local bank's response to Hurricane Katrina. -
23andMe: Genetic Testing for Consumers (C)
Sales & Marketing Case Study5.00View Details Supplement to case 514086. -
It Is Time to Fix Our Boardrooms
Leadership & Managing People Digital ArticleAs board members we are living in interesting times. For years, we have conducted our business in a black box well away from public scrutiny. Now a hot... -
Real Leaders Are Forged in Crisis
Organizational Development Digital ArticleFour lessons from Lincoln, Churchill, MLK, and others. -
Cheetah Teams
Technology & Operations Magazine ArticleYour crucial new product is on the fast track, when suddenly a problem develops that threatens to derail it. Time to bring in the cheetah team. -
HOW COVID-19 TESTS ENTREPRENEURS' AGILITY (A): SUCCESS HANGING IN THE BALANCE
Innovation & Entrepreneurship Case Study11.95View Details Case A focuses on how entrepreneurs and leaders deal with sudden unexpected events and crises. It describes the tensions that Russian female entrepreneur...