itch.io

I don't use Chrome, but I understand that all browsers should have a function that allows you to inspect pages, there you can inspect the text box and it should have the list of events somewhere.

A couple of things, in this forum, questions are usually answered by community members, not by the Itch staff, except for the administrator, who sometimes stops by and answers something.

The only official answer is the one you put in the link, and it implies that it is a bug.

Why hasn't it been fixed yet? I don't know, maybe it's hard to find the error or it only happens to some people or it's not something that's on the staff's priority list.

If you have web development knowledge, and you manage to find the cause, maybe it will help solve the problem.

I just tried with Firefox and I have the same problem and if I disable the paste event of that textbox, I can paste, so it seems to be a problem with the handling of the copy/paste events, but my web development knowledge is too basic to be able to track down the problem.

Many of us are wondering the same thing and not only that, but Itch should pay a staff to resolve the doubts and problems of thousands of users and where everyone wants solutions now.

You're in the general Itch forum, and it's considered SFW.

For specific questions about a game, try asking in the message area for that game (at the bottom of that game's page). It's easier for someone who knows the game or its developer to see your message there and answer it.

Edit: My mistake. will be option 1.

When your game is free, any amount someone donates will get them a download key for ownership. This means that if people have donated to your free game 1 dollar, and you later put it for purchase at 10 dollars, they will still have access to the files

https://itch.io/t/41926/who-can-download-my-game-when-i-convert-it-from-free-to-...

As far as I understand, there is no problem in selling script.

I just don't think it should go under asset, but under "game development"

On Itch, if a person donates equal to or more than the minimum value, they gain ownership of the project.

If you change the project type to paid, you do not alter the "ownership" status of the people who already have it, and those people will still be able to access the project files, no matter what the files are named before or after. (unless they are files with "Set a different price for this file")

Itch has never revealed any information about its inner workings, so my answer is based only on my assessment as a user of Itch and this forum for a few years.

What I have seen is that although the staff is willing to help, it seems to be a very small staff for the volume of people they have to serve, and possibly for that reason, they will never answer you unless necessary and sometimes the time to resolve a dispute can be long.

Normally, they review the information you send them and if you actually prove that the game is using your material without the corresponding permissions, the game will be deleted. This could be tomorrow or within a couple of weeks, depending on how busy the staff is.

The best thing would be to have a lawyer advise you on how to prove your point, but using normal channels. If your lawyer contacts them to threaten them, the most logical thing would be for them to refer the matter to their lawyer and that will only result in much longer delays.

My personal recommendation is that you first talk to the project leader, indicating that if he removes you from the list of contributors, but continues to use your work, you will have to report him.

Also, you can contact the organizers of the JAM, with some exceptions, jams are usually less than 100 people, so it will be faster for the organizer to intercede or even remove the game from the JAM.

And if you do not get anything by talking to the project leader, then contact Itch support, and make sure to put all the relevant background and evidence, so that when they review your ticket, they can resolve it without delay.

PS: When you contact support, you should receive an automatic response with a ticket number. If the case takes too long, you can try to go to Discord with that number to request that they expedite the case.

You may not be doing anything wrong, but read this post pinned by the moderator which explains the indexing process.

https://itch.io/t/4120453/game-quarantined-search-or-indexing-problem-read-this

There is a lot of information on the forum, including examples, but basically the gross is what the players have paid, from that you have to deduct the Payment Processor Fees (around 0.5 USD + 3% per transaction, if I remember correctly). If your game has many small transactions (a very low sales value, for example 2 or 3 dollars), the percentage that the Payment Processor takes is quite high compared to the sales price.

Then you have to deduct the Itch part and if applicable, you have to consider the tax withholding and if it is the first time you make a charge to Itch, you have to pay 3 dollars to validate the tax interview.

By the way, the value you show is only an estimate, the real final value is calculated at the time of requesting the payment to Itch and there you get a spreadsheet with the detail of all the charges that apply.

Just because the game is not indexed within Itch doesn't mean it is hidden. The page is public, it can be indexed by any web crawler, the page is visible on your profile and if you have a dev log or if you have followers or if you have promoted on social networks, there are people who can find out about the game and access it from there, etc.

I don't know, I've never participated in that jam.

check their page.

What I know is a jam (a meeting to create software with a specific theme or time)

https://ludumdare.com/

I asked the C3 forums and I was suggested to ask here, does someone know why it does this? And how do I fix it? Thanks a lot!

What you upload to Itch is the same thing that the user downloads, and Itch doesn't manage the installation of APKs, so there's not much you can do on Itch's side.

The only problem I can think of is that if you use buttler, maybe the file is compressed as a . zip, but when downloading on android, you should see the . zip and not an apk.

Try transferring the APK you create in construct directly from your PC to Android and install it, if the error persists, then it's a problem with the APK creation, and it will be much easier for them to help you on the C3 forum.

Check that what you download from Itch is the APK and not a ZIP.

"Google slide" is not a game engine, it is a program to create slide-based presentations, where it is possible to extend the functionality through certain commands, which I imagine is how you created your "game".

It is similar to creating a game using a spreadsheet program, you cannot export a game, you can only save the presentation as a file, the problem is that the file can only be played using a compatible tool, that is, that person must download the file of your presentation, upload it manually to google slide or a similar program, such as office powerpoint and run it from there.

Just because it is possible to create something interactive with this type of program does not mean that you can create a game and expect it to be played on Itch, you will have to use a game engine.

Surely your game will be an interactive story or a kind of visual novel, if you have a PC, you can try Renpy.

If you don't have a PC and only have a tablet, you can try twine, it is an HTML engine for interactive text games (you can also use images) and it could work for you. There are many games on Itch based on Twine.

As the name suggests, keys only work if your game is not only playable on the web, but also downloadable. Basically, Itch allows a person to gain "ownership" only if it can be downloaded, and that's why you can't give keys if your game only runs via the web.

If you want your game to only be playable via the web, the only alternative would be the password system you mentioned (I personally didn't know about it).

It depends. If you use "Collected by itch.io, paid later", you can request payment via paypal or payoneer (I just checked and payoneer appears as a valid option), but in this mode you must fill out the tax interview.

If you want to use the "direct to you" mode, then your options are only paypal and stripe.

Rules

• Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!, Support not responding, Payouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.

I think it's impossible. First, many jams don't have a ranking, so they don't have a winner, and second, the ranking is a property of the jam, not the game, so it wouldn't be possible to filter them.

Depende del sistema operativo (OS) que utilices.
Por ejemplo, si usas MAC, y el juego se desarrolló solo para windows, entonces te saldrá ese mensaje. Puedes probar a consultar al desarrollador y ver si tiene pensado exportar el juego a tu OS.

Puedes usar el filtro de plataforma para buscar juegos que sean compatibles con tu OS, o tratar de utilizar herramientas como WINE, pero en este caso debes descargar el juego de forma manual desde la web y configurar manualmente WINE.

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It depends on the operating system (OS) you are using.

For example, if you are using a MAC, and the game was developed only for Windows, then you will get that message. You can try to check with the developer and see if they plan to port the game to your OS.

You can use the platform filter to search for games that are compatible with your OS, or try using tools like WINE, but in this case you have to download the game manually from the web and manually configure WINE.

Itch can close a project if it breaks a rule or law, some creators sell assets without having the copyright, sometimes they are stolen assets, etc.
Normally when that happens, Itch tries to return the purchases, but this will surely depend on the time that has passed, if it was a bundle or not, etc.
But as you can understand, if that content is stolen, Itch cannot leave it in its store.

Itch does not charge a service fee, each developer can choose to share a percentage of the sale, but it is not mandatory, some developers set the value to 0% and Itch receives nothing.

Other developers do direct sales, so Itch is not even responsible for the sale, even if the game or asset is distributed through Itch.

Sometimes the administrator reads and answers the messages, try to put the confirmation number that you received from Itch when you contacted support, so, if the administrator sees your message, he could give you a more detailed answer.

Strange, pygame is not usually demanding on hardware and works on any toaster (I'm not talking about performance, but about whether they work).

Pygame, by default, opens a background command window, because it works on python, the creator of the game must disable this, if not, then it is normal for it to appear and close if for some reason it fails to start the graphical environment.

By any chance, what operating system do you have? Pygame runs on python and depending on the version of python used, the game might not work on windows 7 or 8, and only work on windows 10 and 11

I would tell you to use this game that I have programmed myself to test, it is created in pygame 2.x and with python 3.12, I have tested it on a computer that is more than 10 years old, but with windows 10.

https://hechelion.itch.io/andromata

The administrator mode and the sandbox should not alter the operation of a well programmed game at all, they are actually basic security tips.

A well designed game (except for very, very few exceptions) should not need administrator mode and the sandbox is used, so that in case a game carries malware or tries to steal some credentials it cannot affect your real data.

Please read the upper thread created by the moderator where he talks about this.

https://itch.io/t/4120453/game-search-or-indexing-problem-read-this

Basically, it's an automatic measure, you have to wait for a staff member to review your game, if they determine it's a false positive, they will remove it from quarantine.

There's nothing you can do but wait.

People can pay whatever they want above the price.

If your game is paid, and you charge X or if it is free but has a minimum of X as a donation and someone wants to support you or really liked your product, they could decide to buy it or donate to you for more than the value you ask, for example pay X+T

That difference above the value you set is called a tip

if you believe that the game or jam violates the rules you should report it directly to Itch support. This forum is answered by users of the community.

If there are several downloads in a row, it is probably due to a download error, Itch counts as a download every time you start a download and not when it finishes correctly.
Personally, it has happened to me with games that use a lot of space, to have an error in the middle of the download. I have to start the download again and in some cases it has happened to me 5 or 6 times in a row, the developer will see 5 or 6 downloads, but I really only downloaded the game once.

It can also happen that you download the game on more than one computer and people are more used to re-downloading the game, instead of backing up and moving the file. The same thing happens if you have to format the PC, people do not back up the game, but people are more used to downloading it again.

Let's see, I'm going to explain it one last time.

What happened to you is normal, the fact that it hasn't happened to you before doesn't mean anything.

There is an automatic algorithm that can place (please note the can, not that it always does) an update or new game on a list to be manually reviewed, when that happens, that game is removed from the itch index until it is reviewed by a staff member.

The same thing has happened to dozens of other people and there are dozens of posts on this forum talking about the same thing. If you don't believe me, you can search. That's why we tell you that what happened to you is normal.

So you understand, it's like when they make you open your luggage at an airport, you can go around 100 times and they will never ask you to check anything, and one day, they may ask you. It's the same.

Since the algorithm is secret, the staff will never tell you why it was activated in your case, period.

Every time you update or upload a new game, there is a chance that it will happen again, to you, or me, or anyone, it's that simple.

The other games have very recent updates and all of that together, it looks suspicious, I don't say that you are doing anything wrong, I mean that those kinds of patterns are the kind of patterns that raise suspicions and maybe that will lead to your other games not being indexed. This is just a guess.

What I can tell you is that uploading the same game again to try to bypass the manual review is usually considered cheating and from what I have read in other cases, it can lead to a penalty on your account, my recommendation is that you do not do it.

If you have already contacted support, it is best to wait for an official response from them.

I remind you that here we are other users who answer and I can only try to guide you based on what has been written in other posts that talk about the same thing.

If you have 5 indexed games and you update just 1, it's possible that that single game will be taken out of the index until a human verifies that there's nothing wrong with the update.

You just have to wait.

If you have 5 games and you update 4, the algorithm might think that your account was hacked and you're uploading malware, so all your games are taken out of the index until a human verifies that everything is okay.

liminal-leap: Updated 3 days ago
the-statue: Updated 4 days ago
liminal-leap-2: Published 24 days ago
crocodile-maldido: Updated 8 hours ago
crocodile-maldito: Updated 1 day ago

If you create a new page, for a paid game, with the same game, but with a slightly different name (like you just did) and a human reviews that, they will interpret that you are trying to cheat the indexing system or trying to scam buyers, so they may determine that your entire account should be removed from the Itch index.

In this case, you will have to contact support directly (this forum is answered by the community and the moderator is a community moderator, meaning he does not have access to index the games).

EDIT:

I forgot to mention, uploading a game to a new page is also subject to the same algorithm as when you update, so it is also possible that the game is removed from the index pending review by a human.

If you search, you will see that this issue is quite recurrent. In short.

- There is an automatic algorithm that can take your game and remove it from the index.

- There is no way to avoid this, the algorithm is secret and trying to bypass it can be considered cheating and could lead to a penalty being applied to your entire account.

- The waiting time is variable, a few hours, a couple of days or even in some cases, a couple of weeks.

- What is advised. Do not rely on the popular Itch page as the main axis of promotion of your game (Since if you are put in the queue for manual review, you will miss that window). Focus your efforts on creating quality content and doing your promotion yourself.

I hope this helps you better understand how Itch works, I'm summarizing what I've seen in several posts and I'm not criticizing your work in any way.

Greetings, it's really been quite complicated trying to understand what you're saying.

If you're only referring to doxing (the action or process of searching for and publishing private or identifying information about a particular individual on the internet) in the reviews.
The reviews are private, only you can read them, but if someone is harassing you, you should report it to itch support so they can take more severe action.

If they are in the comments area of your game, you are a moderator of that area and you can delete or block it.

This forum is answered by the community and not by the staff, if someone is harassing you, it's best to report it to itch support or even to the appropriate authorities if applicable.

Hi. You are in the general Itch forum, for questions about a particular game, you must do so at the bottom of that game's page.

When you post on the game's page, the developer or people who are playing the game can see and answer your questions.

Here, it is very difficult for someone who knows about the game to see your post.

As far as I understand and what has been discussed in other posts, no, there is no way to prevent this.

As you noticed, Itch does not inform you if your game is quarantined, so uploading it privately first would not do you any good, because you would not know if the game was approved or not.

Also, not knowing the algorithm, we also do not know if it is influenced by users, for example, a sudden increase in downloads, maybe a group of people reported it, etc.

I understand how frustrating it is if you are a legitimate developer, but without data from Itch I cannot say if the measures are good or bad.
I assume that they do not inform you to prevent bad actors from automating processes that seek to break Itch's system and I assume that the cases of false positives will be a small number compared to the benefit they bring.

This topic has been discussed several times on the forum.

Long story short, the server automatically quarantined the game. Normally, it will be reviewed by someone on staff after a while.

If the person reviewing it confirms that there is nothing wrong (a false positive), the game will be removed from quarantine and everything will go back to normal.

What exactly triggers this? It has never been discussed publicly, to prevent bad actors from trying to take advantage. So there is not much we as developers can do except wait.

You can try to contact support and send any information that might help them, but you must contact support, as this forum is answered by the community and not by Itch support.

Edit:

Having the application signed does not guarantee anything, it can help prevent the Microsoft security window from appearing, but it does not guarantee that you will not trigger the Itch quarantine again.

This forum is not answered by the staff, but by the community.

If you bought the bundle from your account, then it should appear in "My library -> My purchases -> bundle (tab)" regardless of the link that is sent to your email.

Support may take a while to answer if they have too many tickets to review. You can try to put your support ticket number here, so that if the administrator sees it, they could give it priority, but without that information and with what you write, it is really impossible to help you here.

PS: My recommendation is that you do not try to pass it off as fraud, since you yourself admit that it was an involuntary error on your part.

The legal concept of fraud implies that there is an intention to commit a crime and therefore, if you make an accusation of that type against another person, due to a mistake on your part, the crime would be on your part.

If you have to go to the bank, it is better to be honest, and simply tell your bank that you made a mistake and the store have taken too long to respond to you.

Greetings. Itch does not incorporate any licensing system or DRM, if a game asks you for that, it is because the developer of that game implemented it in a completely external way to Itch.

I would tell you to ask directly on the game's page or with the developer of that game, but my personal recommendation is that you try to contact Itch support directly and you may have to request a refund if the developer  doesn't give you an answer.

It depends.

In general, the answer is NO, Itch and Steam are not compatible and therefore there are no tools or ways to move saves between both platforms.

However, in many games, the saves are nothing more than a file or a folder with several files and that structure does not usually change.

In those cases, it would be possible to manually move the files, but this depends on each game.

It is best to ask directly on the page of the game you are interested in, so that the developer of that game can see and answer your question.

Don't PASTE images, use the "add image" button in Itch when creating a post.

As far as I understand, in godot 4.3 you can disable multithreading and disable array buffering when exporting to HTML, that would be the simplest solution.

Please read the rules before posting, your question violates 2 rules and your topic may be closed when seen by a moderator.

Use a descriptive title so others with similar issues or questions may find an answer. Titles like Help me!, Support not responding, Payouts are BROKEN, hello, etc. are not allowed. We may immediately close your topic. When you post here you are asking the community to help you, this is not a direct line of communication to site admins (that is support). Create your topic in a way that will enable others who are have a similar question to find your topic.

Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.

Shouldn't it be in "edit project -> Embed options -> Embed in page"?

That changes what I told you, if it's a web game, you can only have one enabled at a time per page, in that case the only alternative would be to create a second page.

My advice is to be very clear to avoid confusion, that one is the original version of the Jam and the other, the updated game.