SendGrid Status

Intermittent timeouts when trying to login to the SendGrid console

Monitoring - SendGrid engineers have found the cause and implemented a permanent fix for the timeout errors, and are now monitoring to ensure that everything is working and that timeouts do not begin to occur again.

We will follow up with an update in one hour or sooner if we have new information.
Nov 04, 2024 - 12:23 PST

Update - SendGrid engineers are continuing to investigate the issue and explore a permanent fix for the timeouts. The issue is still mitigated for new users with a temporary fix. We will follow up with more information in one hour or as soon as we have another update.
Nov 04, 2024 - 11:36 PST

Update - SendGrid engineers have found a temporary fix, and the issue is currently mitigated for users and any new attempts to login. We are continuing to investigate the root cause and work towards a solution. We we follow up in 1 hour or sooner if we have more information.
Nov 04, 2024 - 10:35 PST

Investigating - Beginning around 7:30am PST SendGrid engineers noticed intermittent timeouts for some users when trying to login to the SendGrid console or UI. There is no impact to mail send, and the API is available as a workaround. If you experience a timeout error, you may also be able to successfully login on future attempts. We are still investigating, and will follow up in 1 hour or sooner if we have more information.
Nov 04, 2024 - 09:45 PST

Mail Sending Operational

API v3 Operational

SMTP Operational

API v2 Operational

Marketing Campaigns Operational

Webhooks Operational

Event Webhook Operational

Parse API Operational

API Operational

Website Operational

Statistics Operational

Email Activity Operational

Partners Operational

Billing Operational

Legacy Marketing Campaigns Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 4, 2024

Unresolved incident: Intermittent timeouts when trying to login to the SendGrid console.

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

Unable to create new Event webhook on Sendgrid UI

Resolved - Our engineers have monitored the fix and confirmed the issue with Event webhook creation in Sendgrid UI has been resolved. All services are now operating normally at this time.
Oct 31, 21:33 PDT

Update - We are continuing to monitor for any further issues.
Oct 31, 21:03 PDT

Monitoring - Our engineers have implemented a fix, and we are currently monitoring system performance. Customers should now be able to create new Event Webhooks. We will provide another update within an hour or as soon as more information becomes available.
Oct 31, 20:59 PDT

Identified - Our engineers have identified the issue and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
Oct 31, 20:45 PDT

Investigating - Starting around 8:00 PM PST on October 31, our engineers began investigating an issue affecting the SendGrid UI, specifically preventing users from creating new Event Webhooks. This issue is currently limited to the Event Webhook under Mail Settings in the SendGrid UI. We will provide another update in an hour or sooner as more information becomes available.
Oct 31, 20:09 PDT

Retroactive incident - SendGrid Global Stats Delays

Resolved - Our engineers have monitored the issue have concluded that this issues has been completely resolved. No issues have been reported for the last hour. We are moving our incident to Resolved. All services are now operating normally at this time.
Oct 31, 08:57 PDT

Monitoring - Starting around 5:07 AM PT to 7:39 PT, users might have experienced a delay on their stats for only a total of 15% of the total count. This means that only 15% of the stats for some users were delayed. Our engineers were able to identify the issue and applied a fix, we are now currently monitoring the result of this fix, and will provide another update within the next 1 hour, or as soon as more updates become available.
Oct 31, 07:47 PDT

Oct 30, 2024

No incidents reported.

Oct 29, 2024

Delay in Email Sends

Resolved - Our engineers have investigated and resolved an issue with delays in email sends. From 11:05 am PST to 11:35am PST on 10/29/2024. The issue has been resolved and emails are not delayed at this time.
Oct 29, 11:37 PDT

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

Multiple deferral due to Internal Server Error message

Resolved - Our engineers have monitored the fix and confirmed the issue with deferrals occurring with Internal Server Error has been resolved. All services are now operating normally at this time.
Oct 25, 12:49 PDT

Update - Our engineers are continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 12:34 PDT

Monitoring - Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 11:35 PDT

Identified - Our engineers have identified the issue and are working toward a fix for the deferral events. We will provide another update in 1 hour or as soon as more information becomes available.
Oct 25, 11:26 PDT

Update - SendGrid engineers are continuing to investigate the issue. Email sends may experience an increase in email deferrals; however, there is currently no loss of emails being observed. The emails that are deferred are being retried and successfully delivering. We will provide another update in an hour or as soon as more updates become available.
Oct 25, 10:34 PDT

Update - SendGrid engineers are actively investigating the issue. Email sends may experience an increase in email deferrals; however, there is currently no loss of emails being observed. The emails that are deferred are being retried and successfully delivering. We will provide another update in an hour or as soon as more updates become available.
Oct 25, 09:35 PDT

Investigating - Our engineers kept working on the incident and noticed that the incident was broader than previously anticipated.

We will move our incident to Investigating so we can confirm the actual scope of the issue and work towards a correct fix.

Updates will be provided within the next hour or as soon as more information becomes available
Oct 25, 08:37 PDT

Monitoring - Starting around 5.15 AM PST, October 25th, our engineers began investigating issues with the SendGrid delivery platform where some users were affected by multiple deferrals under the reason 'Internal server error' and similar errors that prevented emails from being delivered.

Issue has been identified and a fix has been deployed. We are monitoring the last errors since and will update on the impact. We will provide another update in an hour or as soon as more updates become available.
Oct 25, 07:52 PDT

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.