New to SolarWinds Products?
Get started quickly as a new SolarWinds customer
Welcome
For over 20 years, we have committed to understanding IT pro challenges and how they want them addressed. It’s hard to know where to start, but you’re in the right place. We created the Customer Success Center with you in mind. Find helpful resources, take product training classes, get self-guided or assisted onboarding, create a support ticket, purchase upgraded support programs, and more.
- Create your Customer Portal login within 7 days to access your product downloads and license keys
- Download our Customer Success mobile app
- View Self-Led Onboarding project plans and other onboarding resources for your product
- View Guided Curriculum Paths
- Bookmark product support pages and the documentation site
- Access free eLearning videos in our resource center library
- Sign up for live and on-demand classes, office hours, or Quick Byte videos in our Customer Portal Virtual Classrooms
- Get certified through the SolarWinds Certified Professional program
- Get familiar with the SolarWinds Ecosystem navigator and onboarding resources below
- Visit THWACK and sign up to become a THWACK IT Community member
- Explore our paid program offerings should you need more custom assistance with Onboarding or Technical Support
Onboarding Resources
Bookmark SolarWinds websites
Corporate Website
Learn about SolarWinds, our solutions and products.Customer Success Center
Find product documentation, troubleshooting resources, and knowledge base articles. You can also learn about SolarWinds support, onboarding, and academy programs.Platform and Product Documentation Site
Find platform and product documentation for all of your SolarWinds products, including installation, configuration and use information.Customer Portal
With your portal login, you can manage licenses download product updates, submit support tickets, and much more.Create your user accounts
Customer Portal
Create your Customer Portal account or request access from your administrator. You must know your assigned SWID.THWACK SolarWinds IT Community
Create your THWACK user account to actively participate in product forums, connect with our product managers, and join our online IT community.Get technical support
Customer Success Center
The SolarWinds Customer Success Center provides you with what you need to install, troubleshoot, and optimize your SolarWinds products, including product guides, support articles, documentation, training, onboarding, and upgrading information.Platform and Product Documentation Site
Find platform and product documentation for all of your SolarWinds products, including installation, configuration and use information.SolarWinds SmartStart Self-Led
With SmartStart Self-Led Onboarding, we'll provide project plans, videos, and applicable technical documentation to help you onboard your products at a pace that works for your organization.SolarWinds SmartStart Assisted Onboarding
Get expert help with your installation and configuration where needed. Best for more complex or unique environments.Create a Support Case
Open a support case for technical support, customer service, or product assistance. Requires a Customer Portal Log In.Access training and eLearning content
SolarWinds Academy
The SolarWinds Academy offers education resources to learn more about your product. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification.Virtual Classrooms
The SolarWinds Academy offers fundamental, intermediate, and advanced level classes to learn about installing, configuring, and maintaining your product.Product Trainers
Our expert trainers are here to teach you everything you need to know about your product. With a wide array of topics and our flexible Live Training and Office Hours calendar, there's something for everyone.eLearning Videos
The eLearning online video library contains training videos to help you learn how to install, configure, and troubleshoot your product, including how to get the most out of key features and popular optimizations.Guided Curriculum
Whether learning a newly-purchased SolarWinds product or finding information to optimize the software you already own, we have guided product training paths that help get customers up to speed quickly.SolarWinds Certified Professional
The SolarWinds Certified Professional®; program offers certifications for our major products and concepts to demonstrate you have the knowledge and skills needed to manage and administer your software.Explore support programs
Onboarding
Our onboarding programs were created to help you install and configure your products using SolarWinds’ best practices. Our Self-Led onboarding is designed to help you onboard, working at your own pace. In comparison, our Deployment Services program offers personalized assistance from our onboarding specialist to help you get the most value from your SolarWinds licenses.SolarWinds Support Offerings
Our Customer Support plans will help you install, upgrade, and troubleshoot your product. Choose what best fits your environment and organization, and let us help you get the most out of your purchase. We support all our products, 24/7/365.Visit SolarWinds blogs
Orange Matter Blog
Practical advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders.LogicalRead Blog
Articles, code, and a community of database experts.SolarWinds Techpod
Join the brightest SolarWinds minds and IT industry influencers, as they cut through the jargon and give you the tools you need to grow and keep your tech knowledge razor-sharp. Come with questions—leave with actionable steps and practical insights.
Bookmark SolarWinds websites
Corporate Website
Learn about SolarWinds, our solutions and products.
Customer Success Center
Find product documentation, troubleshooting resources, and knowledge base articles. You can also learn about SolarWinds support, onboarding, and academy programs.
Platform and Product Documentation Site
Find platform and product documentation for all of your SolarWinds products, including installation, configuration and use information.
Customer Portal
With your portal login, you can manage licenses download product updates, submit support tickets, and much more.
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