New to SolarWinds Products?

Corporate Website
Learn about SolarWinds, our solutions and products.

Customer Success Center
Find product documentation, troubleshooting resources, and knowledge base articles. You can also learn about SolarWinds support, onboarding, and academy programs.

Platform and Product Documentation Site
Find platform and product documentation for all of your SolarWinds products, including installation, configuration and use information.

Customer Portal
With your portal login, you can manage licenses download product updates, submit support tickets, and much more. 

Customer Portal
Create your Customer Portal account or request access from your administrator. You must know your assigned SWID.

THWACK SolarWinds IT Community
Create your THWACK user account to actively participate in product forums, connect with our product managers, and join our online IT community.

Customer Success Center
The SolarWinds Customer Success Center provides you with what you need to install, troubleshoot, and optimize your SolarWinds products, including product guides, support articles, documentation, training, onboarding, and upgrading information.

SolarWinds SmartStart Self-Led
With SmartStart Self-Led Onboarding, we'll provide project plans, videos, and applicable technical documentation to help you onboard your products at a pace that works for your organization.

SolarWinds SmartStart Assisted Onboarding
Get expert help with your installation and configuration where needed. Best for more complex or unique environments.

Create a Support Case
Open a support case for technical support, customer service, or product assistance. Requires a Customer Portal Log In.

SolarWinds Academy
The SolarWinds Academy offers education resources to learn more about your product. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification.

Virtual Classrooms
The SolarWinds Academy offers fundamental, intermediate, and advanced level classes  to learn about installing, configuring, and maintaining your product.

Product Trainers
Our expert trainers are here to teach you everything you need to know about your product. With a wide array of topics and our flexible Live Training and Office Hours calendar, there's something for everyone.

eLearning Videos
The eLearning online video library contains training videos to help you learn how to install, configure, and troubleshoot your product, including how to get the most out of key features and popular optimizations.

Guided Curriculum
Whether learning a newly-purchased SolarWinds product or finding information to optimize the software you already own, we have guided product training paths that help get customers up to speed quickly.

SolarWinds Certified Professional
The SolarWinds Certified Professional^®; program offers certifications for our major products and concepts to demonstrate you have the knowledge and skills needed to manage and administer your software.

Onboarding
Our onboarding programs were created to help you install and configure your products using SolarWinds’ best practices. Our Self-Led onboarding is designed to help you onboard, working at your own pace. In comparison, our Deployment Services program offers personalized assistance from our onboarding specialist to help you get the most value from your SolarWinds licenses.                                     

SolarWinds Support Offerings
Our Customer Support plans will help you install, upgrade, and troubleshoot your product. Choose what best fits your environment and organization, and let us help you get the most out of your purchase. We support all our products, 24/7/365.

Orange Matter Blog
Practical advice on managing IT infrastructure from up-and-coming industry voices and well-known tech leaders.

LogicalRead Blog
Articles, code, and a community of database experts.

SolarWinds Techpod
Join the brightest SolarWinds minds and IT industry influencers, as they cut through the jargon and give you the tools you need to grow and keep your tech knowledge razor-sharp. Come with questions—leave with actionable steps and practical insights.