Expert Trainers at Your Fingertips

Get the most out of your SolarWinds products and tools.

Live Classes and Office Hours – We're Here to Help

Our expert Technical Academy Specialists are here to teach you everything you need to know about your products. Quarterly Live Classes and Office Hours are the perfect way for customers to learn about their SolarWinds products—on their schedule. And BONUS: complete any live class and the survey and get 1000 THWACK® points. Sign up to be a member of our THWACK® community here!

See the information below to contact a trainer in your region.

SolarWinds Trainers
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Merwin Abadilla

Senior Technical Academy Specialist

Regions Supported:
APAC, EMEA

Products: Hybrid Cloud Observability Network Monitoring, Self-Hosted Platform, NPM, NTA, NCM, IPAM

Office Hours: Mondays, 9 PM Manila Time

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Rey Francis Basa

Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: Hybrid Cloud Observability Network Monitoring, Network Management, Self-Hosted Platform, NPM, HA

Office Hours: Tuesdays, 10 PM Manila Time

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Jason Dee

Senior Technical Academy Specialist

Regions Supported:
EMEA, NA, LATAM

Products: LA, SEM, ARM, and VMAN

Office Hours: Thursdays, 9 AM US Central

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Cheryl Nomanson

Staff Technical Academy Specialist

Regions Supported:
EMEA, NA, LATAM

Products: SolarWinds Hybrid Cloud Observability, SolarWinds Platform, NPM, NTA and NCM

Office Hours: Fridays, 10 AM US Central Time

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Nino Pucio

Staff Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: SolarWinds Hybrid Cloud Observability Infrastructure Monitoring, Infrastructure Management, Network Monitoring, Self-Hosted Platform, NPM, NTA, LA, SAM, DPA, SRM, WPM, SCM, VMAN

Office Hours: Mondays, 10 PM Manila Time

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Jonathan Siang

Senior Technical Academy Specialist

Regions Supported:
APAC, EMEA

Products: SolarWinds Hybrid Cloud Observability Network Monitoring, Self-Hosted Platform, NPM, NTA, SAM, DPA and Patch Manager

Office Hours: Wednesdays, 10 AM Singapore

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Nikhil Uplenchwar

Senior Technical Academy Specialist

Regions Supported:
APAC, EMEA

Products: SolarWinds Hybrid Cloud Observability Network Monitoring, Self-Hosted Platform, NPM and NTA

Office Hours: Wednesdays, 10 AM India

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Eric Villa

Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: SolarWinds Hybrid Cloud Observability Network Monitoring, Infrastructure Management, Self-Hosted Platform, NPM, NTA, NCM, SAM and UDT

Office Hours: Wednesday, 10 PM Manila Time

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Dale Hill

Senior Technical Academy Specialist

Regions Supported:
LATAM, NA

Products: DPA, DPM, SQL Sentry

Office Hours: Thursdays, 10 AM Pacific Time

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Jelyn Perez

Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: SolarWinds Service Desk

Office Hours: Fridays, 4 PM Manila Time

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Rusty Durano, III

Technical Academy Specialist

Regions Supported:
APAC, EMEA, NA

Products: SolarWinds Service Desk

Office Hours: Fridays, 12 AM Manila Time

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Ralph Versoza

Senior Technical Academy Specialist

Regions Supported:

APAC, EMEA, NA

Products: Network Health, NetFlow, Patch Management, VoIP, SEM, Architecture

Office Hours: Wednesdays, 4 PM Manila Time

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SolarWinds was founded by IT professionals solving complex problems in the simplest way, and we have carried that spirit forward since 1999. We take pride in relentlessly listening to our customers to develop a deeper understanding of the challenges they face. Our digital agility solutions are built to help companies of any size accelerate business transformation today and into the future.