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24. 9. 2024
21. 8. 2024
13. 8. 2024
23. 7. 2024
- What disputes CTU solves and when you can contact us
- Claims about electronic communications and postal services
- Out-of-court dispute resolution
- Price and quality comparison tool
- The switching of Internet access service provider
- How to deal with an usolicited marketing call
- What to do in case of poor-quality reception of a radio or TV signal
Current topics
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From 31 July to 30 September 2024, the EC's Call for Evidence is open, collecting suggestions for the forthcoming guidelines on the enforcement of the protection of minors online under Article 28(4) of the DSA Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the single market for digital services and amending Directive 2000/31/EC).
These EC guidelines shall detail the appropriate measures that should be taken by online platform providers (including very large platforms and online search engines) to address the protection of minors in the online space. The guidelines will focus in particular on the obligation for platforms to assess risks and their impact on children. The EC intends to use the '5C' risk typology (i.e. content, conduct, contact and consumer risks, as well as cross-cutting risks). The guidelines will apply to all online platforms, including adult content platforms, which may have insufficient or non-existent age verification tools. More information is available here.
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On 12 November 2025, the Gigabite Infrastructure Act (GIA) shall come into effect - Regulation (EU) 2024/1309 of the European Parliament and of the Council of 29 April 2024 on measures to reduce the cost of deploying gigabit electronic communications networks, amending Regulation (EU) 2015/2120 and repealing Directive 2014/61/EU (Gigabit Infrastructure Act) – to facilitate and encourage the deployment of very high capacity networks by promoting the sharing of existing physical infrastructure and facilitating the more efficient deployment of new physical infrastructure. This Act will fully replace the existing European directive, which was transposed in the Czech Republic by Act No. 194/2017 Coll., on measures to reduce the costs of deploying high-speed electronic communications networks and amendments to certain related acts. More details are to be found here.
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CTU published English version of the 2023 Annual report.
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CTU published a new monitoring report. You can read it here.
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From 1 July 2024, the condition for the operation of public communications networks and the provision of electronic communications services set out in the amendment to the general authorisation No. VO-S/2/04.2024-1 (in CZ only) is effective. According to this condition, which aims to substantially reduce the negative effects of spoofing, an analysis of how the calling subscriber is identified in the signalling message of a call coming from abroad will be carried out at the points designated for connecting calls from abroad to the Czech Republic. The analysis will evaluate whether the subscriber is marked with a certain type of so-called Czech number (with the area code + 420) and if so, the call will not be connected. In rare cases, even calls that are legitimate may not be connected - the implementation of the measure may occasionally cause difficulties. In such a situation, subscribers to electronic communications services should contact their service providers in the first instance, and only if unsuccessful, they should contact CTU. More information here.
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CTU informs that the Government, in accordance with Act No.1/2023 Coll., on restrictive measures against certain serious conduct in international relations (the Sanctions Act), issued Resolution No.195 of 27 April 2024 (see https://www.odok.cz/portal/zvlady/usneseni/2024/195/), by which it decided, inter alia, to add the legal person Voice of Europe s.r.o. with its registered office at Krakovská 583/9, 110 00 Prague 1, to the national sanctions list. More information is to be found here.
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CTU, as the future digital services coordinator, has published a FAQ (in CZ only) on the so-called "DSA Regulation", which grants users of these services new rights that will give them greater control over the services they provide, helping to create a safe, predictable and trustworthy online environment. In addition, the DSA promotes transparency throughout the digital ecosystem and the development of SMEs. The main obligations under the DSA can be found here.
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Do you want to complain about a marketing call which you consider to be unauthorised? More information can be found here.
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CTU published an online guide to help providers of online intermediation services and online search engines to understand the new obligations arising from Regulation EU 2019/1150, which was implemented into Czech legal order by Act No. 58/2023 Coll., amending the Act on Certain Information Society Services.
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CTU runs a visualization tool for quality of service (QoS) measurements for fixed and mobile networks. An interactive map allows to sort by different providers and various technologies and check the quality of network connections and electronic communications services all around the Czech Republic. It is available in English version at vportal.ctu.cz.
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The legal regulation on the switching of the Internet access service provider was incorporated into the Electronic Communications Act based on the transposition of Directive (EU) 2018/1972 of the European Parliament and of the Council, the so-called European Electronic Communications Code. CTU has prepared a graphic guide with a brief description of individual steps and the possibility to find out more detailed information. The guide will advise service subscribers who wish to change their existing provider, and how to proceed in order to make the process successful and without complications.