From the course: Conflict Resolution For Beginners
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Four steps for resolving conflict
From the course: Conflict Resolution For Beginners
Four steps for resolving conflict
- Remember when you had to take science classes? (instructor chuckling) Now, I wasn't one who liked science or paid attention as close as I should have but even I picked up something. All of the science projects required me to follow a certain formula in order to have a successful outcome. Resolving conflicts productively works the same way. There really is a greater chance of you turning a conflict into a conversation when you follow the four-step process that I'll show you in this lesson. This process for exploring and resolving conflict will lead to less explosions in your workplace. Sure, explosions were kind of cool in middle and high school science classes but most of the time, they were an indication that something went wrong. When it comes to engaging in and resolving conflict, you may not know that it's not about reacting to it but rather implementing a process to deal with it. This involves delving into what…
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