From the course: Conflict Resolution For Beginners
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Summarizing using paraphrasing
From the course: Conflict Resolution For Beginners
Summarizing using paraphrasing
- When it comes to making sure you've understood someone in a conflict, there tends to be a lot more parrot phrasing than paraphrasing. Do you know the difference? Parrots repeat every word you say very methodically and without any emotion. They mimic you, literally word for word. That's the opposite of paraphrasing. It's also a terrible way to make sure someone feels genuinely heard and understood. After this lesson, you'll know how to use the skill of paraphrasing when you are listening to someone to make sure you understand what really matters to them. One of the most common experiences that people have after pouring out their heart to someone is to have that person respond with, "Yeah, I totally understand." But it might be the case that they don't understand because they didn't listen well. It's so easy to tune out or have your listening get diverted. This is where the skill of paraphrasing comes in.…
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