From the course: Leadership Mindsets

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Choose a caring mindset to improve employee engagement

Choose a caring mindset to improve employee engagement

From the course: Leadership Mindsets

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Choose a caring mindset to improve employee engagement

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- Have you ever experienced a work situation in which you felt home or in a close circle of trust? Do you know what triggered your sensibility? Our experiences at work and in life generally are defined by these micro moments. These are single moments of connection we make in a given environment. They can come in a form of an eye contact, a smile, or simply by being present. In studying high-performing organizations, we found one emotion common in these micro moments. It is one's sense of caring. This is the degree of affection and compassion people feel and express toward one another. There are great benefits to carrying a caring mindset inside a work environment. In presence of a caring mindset, we recorded workers experience lower absenteeism, less burnout, greater teamwork, and higher job satisfaction. Because of its measurable value, companies such as PepsiCo, Southwest Airlines and Zappos have begun to explicitly include caring in their leadership principles. The opposite of…

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