Key takeaways

- [Instructor] Thanks, Ximena. (soft music) You can find more from Ximena on her website at ximenavengoechea.com, on Twitter @xsvengoechea, and on Medium at xsvengoechea.medium.com. And you can find her book, "Listen Like You Mean It," on Amazon, Audible, bookshop.org or wherever you get your latest reads. Now let's recap this lesson's key takeaways. One, presence of mind and conversation builds trust and rapport. Lack of presence communicates disinterest and patience and unreliability. Beyond trust-building, strong presence comes with the utility of greater information gathering. Two, there are three key skills of presence, self-awareness, trust, and patience. Three, labeling is the articulation of your emotions. Articulation leads to awareness, understanding, and control. Four, body language and nonverbal cues make up a large part of the way you communicate and how others perceive you. Receptive body language comes with open arms, feet facing, and eye contact. Protective body language comes with crossed arms, feet pointed away, and lack of eye contact. Five, energy is a big contributor to effective communication. The hierarchy of energy includes food, sleep, time of day, and your own unique quirks. Conduct energy audits to become more self-aware of how your energy affects you at any given moment. When you feel drained, it's okay to punt important conversations until a better time. Six, if possible, avoid note taking during meetings and other important conversations. This can put a wedge between you and your counterparty. Have faith in yourself to remember what's important. This way you can focus on the important big ideas without being distracted by the minutia. And seven, to be more patient, train yourself to absorb, not react. Avoid interrupting. Don't finish your counterparty's sentences, even if it feels like a way you're connecting with the other person. Wind down not up. Trust will help you fully receive what others have to say, and patience is what you can offer in return. Okay, that's all for this lesson. Thanks again to Ximena, and thanks to you for listening. (soft music) - [Announcer] Knowable, now you know.