The three pillars of effective communication

- [Narrator] This is an audio course. Thank you for listening. - [Narrator 2] This is Knowable. (gentle music) - [Ryan] Ryan from Knowable here. In this lesson, Ximena Vengoechea explains how to become a better communicator by staying present and attentive in conversation. Ximena is a senior user research manager with experience at some of the top tech companies in the world, including LinkedIn, Twitter, and Pinterest. She's also the author of the Penguin Portfolio book, "Listen Like You Mean It: Reclaiming the Lost Art of True Conversation," which translates her experiences on the front lines of user research to help anyone communicate and listen more effectively. That book is the inspiration for this lesson, so if you like what you hear, definitely check it out for more.