Last updated: 1 April 2024
Cryptocurrency values can be highly volatile, and trading and holding cryptocurrencies can be extremely risky. Please read the following carefully before using this service.
These Stripe Fiat-to-Crypto Onramp Terms (the “Onramp Terms”) are a legal agreement between you, the person who uses Stripe’s onramp product (“Onramp”) to purchase cryptocurrency (“crypto”) from a third-party cryptocurrency exchange provider (the “Exchange Provider”), and the following Stripe entities:
(SPEL and STEL together “Stripe, us, our, we”).
These Onramp Terms govern the provision of Transmission Services and Remittance Services. By accessing and using Onramp, you agree to comply with all aspects of these Onramp Terms and the additional terms referred to in the “Additional Terms that Apply to You” section, below.
You have a right to request a copy of the Onramp Terms (as amended) at any time during the contractual relationship and can also view the current Terms at link.com/terms.
When you use Onramp to purchase crypto from the Exchange Provider, the Exchange Provider will fulfil your crypto order and transfer of the crypto to you. In addition to these Onramp Terms, you will be provided with separate terms and conditions that apply between you and the Exchange Provider and govern the fulfilment of your crypto order and the transfer of crypto to you (“Exchange Provider Terms”). You should carefully review the Exchange Provider Terms, in particular relevant crypto risk disclosures, and ensure that you accept them before using Onramp to purchase any crypto from the Exchange Provider.
When you use Onramp to purchase crypto from the Exchange Provider, SPEL will transmit your Purchase Order (as defined below) to the Exchange Provider, and STEL (as an electronic money institution regulated by the Central Bank of Ireland) is responsible for providing you with the Remittance Services through which your funds will be sent to the Exchange Provider.
Once you make a Purchase Order for crypto via Onramp using your chosen supported Payment Method (defined below), STEL will be instructed to collect and remit the funds from your chosen supported Payment Method to the Exchange Provider to facilitate completion of your Purchase Order (the “Remittance”).
By logging into your Link Account (as that term is defined below) and proceeding to confirm a Purchase Order by pressing the “Pay” button, you will be deemed to have consented to SPEL transmitting your purchase order to the Exchange Provider and STEL making a Remittance on your behalf. Once you confirm the Purchase Order, you will not be able to reverse or cancel your Purchase Order and we cannot assist you to reverse, modify or cancel any Purchase Orders. It is therefore important that you carefully check all Purchase Order details prior to submission. It is your responsibility to make sure these details are accurate.
We are not responsible for fulfilling your crypto order or transferring crypto to you, and we are not a crypto exchange. At no time does Stripe hold or possess, even beneficially, the crypto being purchased. We will also not create any payment accounts for you at any time.
If we or the Exchange Provider cannot complete the transaction for any reason, we will notify you. Stripe and our Exchange Provider do not guarantee that any transaction you place will be fulfilled. We and our Exchange Provider reserve the right to cancel any Purchase Order or part of a Purchase Order if such Purchase Order was placed during a scheduled or unscheduled downtime of Onramp, if you have violated these Onramp Terms, if completion of the transaction would violate any applicable laws, rules or regulatory requirements, or facilitate illegal, fraudulent or prohibited activities or if we have reasonable grounds to determine that your use of Onramp may result in loss to Stripe. We may also remove your ability to use Onramp to make further Purchase Orders where we have reasonable grounds to believe that your ongoing use of Onramp may result in harm to you.
We may revise these Onramp Terms from time to time. We will use reasonable efforts to notify you of material changes to these Onramp Terms in advance and as applicable law requires. The revised Onramp Terms will be effective on the date stated in the revised Onramp Terms. By using Onramp after any revisions become effective, you agree to those changes. If you do not agree to any changes to these Onramp Terms, you must stop using Onramp. It is your responsibility to check this page regularly for modifications to this Agreement.
When you use Onramp, you are considered a Stripe End User and, in addition to these Onramp Terms, you also agree to comply with the following terms:
In the event of a conflict or inconsistency between a provision in these Onramp Terms and any of the other terms referred to above, the provisions in these Onramp Terms will govern. Capitalised terms that are not defined in these Onramp Terms have the meaning used in the Consumer Terms.
Details of our Privacy Policy and how we treat your information are set out in the “Information Collection and Privacy Policy” section, below.
General Eligibility. If you wish to use Onramp, you must create an account with us (a “Link Account”). This Link Account is only an account with us. It is not an account with the Exchange Provider, and this Link Account cannot be used to access the Exchange Provider’s other crypto services directly. To open a Link Account and use Onramp, you must be an individual, a European Union resident and at least 18 years old. The Link Account is only available for personal use and is not permitted to be used for business purposes. We reserve the right to add additional criteria for use of the Link Account or Onramp from time to time to protect the security of the Onramp, prevent loss to Stripe, to comply with certain requirements by our financial partners or to comply with rule, law or regulation.
For legal reasons, we are required to obtain, verify and record information that identifies each person who opens a Link Account and uses Onramp. When creating your Link Account in connection with using Onramp, we will ask for your full legal name, date of birth, phone number, address and any other identifying information we may reasonably require opening a Link Account for you, or otherwise for your use of Onramp. If any of this information changes, it is your responsibility to update such information within your Link Account. You must ensure that all information you provide to us is complete and accurate.
When you create a Link Account, you are responsible for maintaining the security of your Link Account by protecting Link Account-linked devices and login credentials and immediately notifying us if you discover or otherwise suspect any security breach related to your Link Account, receive a Link Account communication that you do not recognise, receive any security notification concerning your Link Account notifying you of an event that you do not recognise or if you discover or otherwise suspect any other unauthorised use of or access to your Link Account. You can notify us by contacting support at support.link.com. You agree to co-operate fully in any investigation of a potential fraudulent event. You may only register one Account per user and must not share your Link Account details with anyone.
We reserve the right, at any time, at our sole discretion, to block access to Onramp from certain IP addresses and unique device identifiers if we have reasonable grounds to believe that such access is in breach of these Onramp Terms.
Supported Crypto. The term “Supported Crypto” means the particular digital assets that you may purchase from the Exchange Provider using Onramp. We may choose not to support the purchase of a particular Crypto via Onramp, or our Exchange Provider may de-list a Crypto, with the effect that such Crypto will no longer be available for purchase using Onramp, at our and the Exchange Provider’s sole discretion.
Supported Payment Methods. You may use Onramp to buy Crypto from the Exchange Provider using the following payment methods, (each a “Payment Method”):
When you use Onramp, you confirm that your chosen Payment Method has sufficient available funds to complete your purchase. If STEL is not able to collect the required funds to complete your purchase from your chosen Payment Method, you authorise us to:
Crypto Wallet. To place a Purchase Order (as defined below), you must have your own non-custodial Crypto wallet (a “Crypto Wallet”). The Onramp does not support attachment of custodial wallets and they are not a supportable Crypto Wallet. You must provide your Crypto Wallet address through your Link Account to submit an order to purchase Crypto from the Exchange Provider. Each time you submit a Purchase Order, you warrant that: (i) the funds you are using to purchase the Crypto belong to you and not any other person, and are not the direct or indirect proceeds of any criminal or fraudulent activity; (ii) you are the sole owner of the Crypto Wallet; and (iii) the Crypto you are purchasing is for your own personal use. You may not use Onramp to buy Crypto for business purposes, or on behalf of any other person or entity.
Purchase Order. Before placing a Purchase Order, Onramp will first show you the amount of Crypto you will receive in exchange for the amount of money that you wish to spend. The price is based on the then current market price for the relevant Crypto, provided by the Exchange Provider. A proportional fee based upon the price of the Crypto that we will charge you will also be displayed (the “spread”). Because of the spread, the total price quote to purchase the Crypto Assets may be different from what you pay on other platforms. For more information on the fees charged to you, please see the “Fees” section below. We may temporarily authorise a nominally higher amount on your relevant Payment Method to account for the unlikely event of a minor price change while your Purchase Order is being finalised. You will only be charged the amount mentioned in the receipt you will receive related to your Purchase Order and the temporary authorisation will be removed from your card within 7 days.
Because the price of Crypto fluctuates, the price provided by the Exchange Provider via Onramp will only be valid for a limited time. If the price provided expires while you are using Onramp, you won’t be able to complete your transaction at that price. If you still want to purchase the Crypto, the Exchange Provider will provide you with updated pricing information via Onramp. You should carefully review updated pricing information before you proceed with placing your Purchase Order via Onramp.
Once you confirm your transaction for the purchase of Crypto Assets (a “Purchase Order”), we will: (i) transmit your Purchase Order to the Exchange Provider and (ii) collect the funds associated with the Purchase Order from your Payment Method provider. The Exchange Provider will be responsible for fulfilling the Purchase Order and transferring the Crypto to your nominated Crypto Wallet, each in accordance with the separate Exchange Provider Terms entered into by you with the Exchange Provider.
Processing times and delivery of the Crypto will vary depending on the type of Purchase Order instructed and when they are initiated. In the event the Exchange Provider is unable to deliver the Crypto within 48 hours of the Purchase Order, we will refund the full amount to the Payment Method used to complete the Purchase Order.
Further use of Crypto purchased via Onramp
You may use Onramp to acquire Crypto to facilitate your purchase of certain goods or services from third parties. If you do so, you should be aware of the risk that the goods or services you intend to purchase may become unavailable. If this occurs, you will not be able to reverse your Onramp Purchase Order or use Onramp to exchange the Crypto purchased back to fiat currency.
Please also note that if you use Crypto purchased via Onramp to purchase goods or services from third parties, we are unable to assist you with any questions, concerns or complaints you have regarding purchases from third parties.
If we or the Exchange Provider cannot complete the transaction for any reason, we will notify you. Stripe and our Exchange Provider do not guarantee that any transaction you place will be filled. We and our Exchange Provider reserve the right to cancel any Purchase Order or part of a Purchase Order if such Purchase Order was placed during a scheduled or unscheduled downtime of the Onramp Services, if you have violated these Onramp Terms, if we reasonably believe that such transaction will result in loss to Stripe, if we reasonably believe that such a transaction is fraudulent, if completion of the transaction would violate any applicable laws, rules or regulatory requirements, or facilitate illegal, fraudulent or prohibited activities. We may also, at our sole discretion, remove your ability to use Onramp to make further Purchase Orders where we have reasonable grounds to believe that your ongoing use of Onramp may result in harm to you.
Transaction Receipts. We will send you a receipt as well as a trade confirmation on behalf of the Exchange Provider when your Purchase Order is complete (“Transaction Receipt”). We will also provide a record of your transactions on behalf of the Exchange Provider (“Transaction History”). The Exchange Provider will maintain records of all Purchase Orders for a period of seven years or as otherwise required by law.
Fees. We make money when you use Onramp. The amount that we make in fees and the exchange rate provided by the Exchange Provider may be different from what you would pay on other platforms. At the time you use Onramp, we and the Exchange Provider will disclose to you the applicable exchange rate for your exchange of fiat to crypto and the amount of fees (including service fees) that you will be charged for that transaction. For certain payment methods, your card issuer may also charge you its own fees. We will not be responsible for any fees that may be charged to you by your card issuer. For more details about the fees associated with use of Onramp, see our support article here.
Transaction Limits. We or the Exchange Provider may place reasonable limits on the value of individual transactions, or the aggregate value of multiple transactions in a specified time period, in connection with your use of Onramp. We or the Exchange Provider may also change the limits or apply higher limits from time to time at our discretion.
Taxes. Crypto transactions may be subject to tax, including withholding taxes, and reporting and documentation requirements. You acknowledge that it is not our or the Exchange Provider’s responsibility to determine, calculate, report or remit any taxes owed by you arising from the use of Onramp. Neither we or the Exchange Provider provide investment or tax advice; we strongly recommend you consult legal and tax advisors.
You are responsible for prompt compliance with your tax reporting and other tax requirements related to your use of Onramp. We, on behalf of Exchange Provider, will provide a Transaction History, which could be used in complying with your tax obligations imposed by relevant tax authorities.
You agree that neither we or the Exchange Provider are responsible for assessing, collecting, reporting, or remitting any taxes for your use of Onramp; however, we or the Exchange Provider may deduct or withhold any taxes that such party determines it is obligated to withhold under applicable law from any amounts payable to you, and payment to you as reduced by such deductions or withholdings will constitute full payment and settlement to you of such amounts.
We or the Exchange Provider may need your information, including your identification and transaction details, to meet tax reporting, documentation and related legal requirements. By accepting these Onramp Terms, you confirm that you will provide any and all information needed for us and the Exchange Provider to meet our tax reporting, documentation, and related legal requirements, the information you provide to us is true and correct in all respects, and give us permission to share any such necessary information between us and with the Exchange Provider for tax compliance purposes, including any modifications or additions to any such existing applicable laws.
You may cancel these Onramp Terms, stop using Onramp and close your Link Account with us, at any time and for any reason, by following the instructions for deleting your Link Account available here.
Cancellation will terminate these Onramp Terms with immediate effect but will not entitle you to a refund of any transactions you have made (authorised or pending) or any related charges. Cancellation will also not affect any claims that you have against us, or that we have against you, which arose before the date of cancellation.
We may terminate your use of Onramp at any time by giving you two months' notice.
We may also suspend or terminate your use of Onramp immediately on notice to you where:
To meet legal and regulatory requirements, we might sometimes need to ask for more information about you (for example, if your spending increases). Please provide this information quickly so that there is no disruption to your use of Onramp.
Our Privacy Policy includes important information about your personal data, how we might use it and when we might need to share it with others, including the Exchange Provider: https://stripe.com/en-gb/privacy. By accepting these Onramp Terms, you acknowledge you have read and understand our Privacy Policy.
Mandatory Information Sharing; Compliance. You authorise us and the Exchange Provider to share your personal data with each other and any relevant regulatory bodies or tax authorities on an ongoing basis to meet our regulatory compliance and tax obligations. We and the Exchange Provider may monitor your use of Onramp on an ongoing basis, as may be required by law, relevant regulators or pursuant to our respective compliance policies and procedures (but only in accordance with applicable law). We may require additional data from you from time to time, to allow us to meet our regulatory compliance and tax obligations.
Potentially Fraudulent Activity. We will treat any actual or reasonably suspected unauthorised access or unauthorised activity associated with your use of Onramp, your Link Account or your Crypto Wallet as potentially fraudulent (“Potentially Fraudulent Activity”). You agree to notify us immediately by contacting support at support.link.com if you become aware of or suspect any Potentially Fraudulent Activity. You must promptly report any Potentially Fraudulent Activity to legal authorities and provide us a copy of any relevant report subsequently prepared by such legal authorities. In the event of an investigation of any Potentially Fraudulent Activity, you must co-operate fully with the legal authorities, us, and the Exchange Provider in such investigation.
We will contact you securely, through an appropriate method set out in the Communications section below, where we suspect or are aware of Potentially Fraudulent Activity or other security threats in relation to your Link Account.
By accessing and using Onramp, you confirm that you understand that trading and holding cryptocurrencies can be extremely risky and that you have read and understand these terms and the additional disclosures provided by the Exchange Provider.
You agree that: (i) you are solely responsible for any and all Purchase Orders placed through Onramp; (ii) all Purchase Orders you submit are unsolicited by us or the Exchange Provider and based on your own investment decisions; (iii) you have not received and do not expect to receive any investment advice from us the Exchange Provider or any of our respective affiliates in connection with your Purchase Orders; (iv) neither we, STEL nor the Exchange Provider accepts responsibility for, and will in no circumstances be liable to you in connection with, your Purchase Order decisions; (v) under no circumstances will your use of Onramp be deemed to create a fiduciary relationship with us or the Exchange Provider, or a relationship that includes the provision or tendering of investment advice; (vi) neither we nor the Exchange Provider, nor any of our respective affiliates, employees, agents, principals, or representatives: (1) provides investment advice in connection with your use of Onramp; (2) recommends any cryptocurrencies, or any action or inaction related to Purchase Orders; or (3) solicits your placement of any particular Purchase Order.
Except as agreed otherwise with you, all communications between you and us (including these Onramp Terms) will be in the English language.
You agree and consent to electronic receipt of all communications that we provide with Onramp. We will tend to contact you by email, in your Link Account and/or SMS via your mobile service at the telephone number provided by you when signing up to Onramp. You are required to maintain a valid mobile number and email address in your Link Account profile at all times. Please check your incoming emails and messaging on a regular and frequent basis, so you can report any apparent errors, unauthorised transactions and raise any general queries. Failure to do so in a timely manner could result in loss of funds or important rights.
These Onramp Terms, together with the Consumer Terms and Link Account Terms referred to in the “Additional Terms that Apply to You” section above, are the only agreement between you and us regarding your use of Onramp.
If we do not immediately exercise a right that we have under these Onramp Terms (e.g. a right to take action in the event that you have breached these Onramp Terms), this will not prevent us from exercising that, or any other, right in future.
If any term (or part of a term) in these Onramp Terms is found unenforceable, that term (or part of a term) will be ignored, and all remaining terms (or parts of the affected term) will remain in effect.
These Onramp Terms will continue in force indefinitely unless they are terminated by us or you.
If you have a question about Onramp or how these Onramp Terms apply to you, please contact support at support.link.com.
These Onramp Terms and any claim or dispute between you and us that arises out of them will be governed by the laws of Ireland.
Any additional, mandatory consumer rights and protections that you are entitled to under the laws of the country in which you reside will also apply.
If you have a complaint or concern about Onramp, please contact us at support.link.com and we will try to resolve it. You can find more information about our complaints processes at support.link.com. If your complaint is about the Remittance Services provided by STEL and remains unresolved, you may be entitled to refer it to the Irish Financial Services and Pensions Ombudsman (FSPO). You can find more information about the FSPO, its contact details and the eligibility requirements at www.fspo.ie.
This section limits the liability that we accept, and the types of damages that you may be able to recover from us. Please read it carefully.
General. We don’t exclude or restrict our liability in any way that would be unlawful (including our liability for any death or personal injury caused by our negligence, or for any fraud or fraudulent misrepresentation by us). The exclusions and limitations below are all subject to this statement.
We are not responsible for loss or damage that is not ‘foreseeable’, and we do not accept liability for such loss or damage. Loss or damage is ‘foreseeable’ if either it is obvious that it will happen or if, at the time you agree to these Onramp Terms, both you and we are aware that it might occur.
We will not be liable to you for any failure to perform our responsibilities:
We do not accept liability for losses you may suffer if you do not have enough money in your account to make any Purchase Order that you instruct via Onramp.
Although we will make reasonable efforts to keep the Onramp online, we do not promise or guarantee that the Onramp will be uninterrupted or always accessible. We do not accept liability for any losses you may suffer due to such interruptions or inaccessibility.
Incorrect payments. Incorrect payments are payments that haven’t been sent to the right person or account due to our error. Unauthorised payments are payments that you have not authorised.
You must tell us as soon as possible (and in any event within thirteen months) if you suspect there have been any incorrect or unauthorised payments on your account or that your card, account or security details have been compromised or put at risk in any way at support.link.com.
We are liable to you for correct execution of a payment unless we can prove to you and, where relevant, the Exchange Provider’s payment service provider, that they received the intended amount on time. Where we are liable, we must without undue delay refund to you the amount of the non-executed or defective payment and, where applicable, restore you to the position in which you would have been had the defective payment not taken place.
Unauthorised Payments. We will refund you in circumstances where we receive funds from your chosen supported payment method and we then pay them to someone else without your authorisation. However, the issuer of your chosen supported payment method will be responsible for any unauthorised payments made from your chosen supported payment method to us.
If you are entitled to a refund, we will credit the amount of the refund (together with any fees we have charged) back to your chosen supported payment method in the same currency in which the payment was (or was supposed to have been) made. Such refund will be made as soon as practicable.
We will not give a refund for unauthorised payments in the following circumstances: